Savannah Lofano
Santa Barbara
Summary
A dedicated hospitality professional with 3 years of diverse experience in restaurants, hotels, and private members clubs. Currently serving as a Front Desk Agent at a Forbes 5-Star hotel, I am passionate about creating exceptional and personalized guest experiences that leave lasting impressions. With a deep commitment to excellence, I am pursuing an Associate’s degree in Hospitality and am eager to broaden my knowledge on a global scale. Seeking internship opportunities in Front Desk and Guest Services, I aim to further develop my skills and contribute to high-quality service in the hospitality industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Rosewood Miramar Beach
08.2024 - Current
- Delivered exceptional guest service in alignment with Forbes 5-Star standards, ensuring personalized and memorable experiences for high-profile clientele.
- Efficiently managed check-in/check-out processes using Hotel PMS Opera, maintaining accuracy and attention to detail in handling reservations, billing, and guest preferences.
- Anticipated guest needs and resolved inquiries or concerns promptly and professionally, contributing to consistently high guest satisfaction scores through Trust You Reviews.
- Coordinated with Housekeeping, Concierge, and other departments to ensure seamless service delivery and maintain luxury standards across all touchpoints.
- Handled VIP guest arrivals with discretion, providing tailored amenities and services while maintaining confidentiality and professionalism.
- Participated in a front desk incentive program, consistently meeting and exceeding targets related to room upgrades.
- Utilized problem-solving skills to address and resolve guest complaints, turning potential negative experiences into positive outcomes.
- Maintained a polished, professional appearance and demeanor, reflecting the hotel’s commitment to luxury hospitality.
Maitre D'
Toma Restaurant and Bar
10.2023 - 12.2024
- Greeted guests warmly upon arrival, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Member Services Agent
Coral Casino Beach and Cabana Club
12.2023 - 08.2024
- Built strong, personalized relationships with members by remembering individual preferences and ensuring a consistently exceptional experience.
- Collaborated with valet and food & beverage teams to create a seamless guest experience, ensuring all member needs were anticipated and met.
- Served as the main point of contact for members, keeping them up to date with club events, policies, and exclusive offerings.
- Provided prospective members with comprehensive information about club benefits and services, effectively converting inquiries into memberships.
- Processed payments accurately and promoted retail/merchandise sales, contributing to the club’s overall revenue growth.
- Managed member concerns and complaints with professionalism and empathy, ensuring swift resolutions and high levels of member satisfaction.
Host
Rosewood Miramar Beach
08.2022 - 05.2023
- Greeted and seated guests with professionalism and warmth, ensuring a welcoming atmosphere in a high-end dining environment.
- Managed reservation schedules and waiting lists efficiently, maintaining optimal table turnover.
- Utilized a POS system to accurately process orders and payments, contributing to streamlined service and enhanced guest satisfaction.
- Assisted in other departments, including food & beverage and event support, to ensure seamless operations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Upheld luxury standards with monthly Forbes Training sessions.
Front Desk Specialist
Fitness 19
11.2021 - 07.2022
- Greeted current and prospective members with a welcoming and positive attitude.
- Educated customers on special pricing and offerings.
- Maintained knowledge of current promotions, payment policies, and security practices.
- Sold gym memberships in-person and over the phone.
- Maintained cleanliness of Front Desk and other gym areas.
Spa Receptionist
Bay Club
07.2021 - 10.2021
- Maintained accurate records of customer visits and transactions utilizing computerized system.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Ensured all areas of the spa were properly cleaned before opening for the day.
- Processed daily sales reports to track inventory levels of products and supplies.
- Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
Education
Associate of Arts - Hospitality
Santa Barbara City College
Santa Barbara, CA05-2025
High School Diploma -
Las Lomas High School
California, United States Of America05-2022
Skills
- Positive & Professional demeanor
- Multitasking proficiency
- Proficient in Opera PMS & Microsoft
- Quick learner & Adaptable
- Exceptional communication
- Ability to work under pressure
- High attention to detail
- Problem-solving & Conflict resolution
Certification
Certified Hotel Industry Analytics (CHIA)
Timeline
Front Desk Agent
Rosewood Miramar Beach
08.2024 - Current
Member Services Agent
Coral Casino Beach and Cabana Club
12.2023 - 08.2024
Maitre D'
Toma Restaurant and Bar
10.2023 - 12.2024
Host
Rosewood Miramar Beach
08.2022 - 05.2023
Front Desk Specialist
Fitness 19
11.2021 - 07.2022
Spa Receptionist
Bay Club
07.2021 - 10.2021
Associate of Arts - Hospitality
Santa Barbara City College
High School Diploma -
Las Lomas High School