Karenne Luedtke
Santa Clara,CA
Summary
Experienced healthcare and operations professional with 20+ years of customer service experience, including 10+ years in supervisory roles and 10 years in Office services Ricoh/ IKON Office Solutions. Strong background in hospital settings, medical assisting, and front office operations. Proven ability to lead teams, manage workflows, and deliver high quality patient and client experiences. Seeking a leadership role in healthcare administration or office operations.
Overview
20
20
years of professional experience
Work History
Nursing Assistant II
Stanford Healthcare
Palo Alto, California
12.2019 - Current
- Monitored patients closely for changes in behavior, mood and physical condition, reporting concerns promptly to the team.
- Provided supportive care and observation for indiviuals experiencing alcohol or substance withdrawal, ensuring saftey and comfort during vunerable periods
- Maintained a calm, structured environment while supporting patients experiencing anxiety, distress, or medical symptoms.
- Assist with patients needs during overnight shifts, ensuring continuous supervision and safety
- Documented patient observations and communicated updates clearly with nurses and healthcare staff
- Hospital Setting- including Hematology/Oncology
- Provided patient care including vital signs, mobility assistance, and daily living support
- Floated across multiple departments, adapting quickly to fast-paced clinical environments
- Supported nursing staff with patient care coordination and documentation
- Maintained strong focus on patient safety, comfort, and dignity
Medical Assistant
AFC Urgent Care
Santa Clara, California
2025 - 2026
- Assisted healthcare providers with patient examinations and procedures.
- Prepared examination rooms and maintained cleanliness and organization.
- Recorded patient medical histories and vital signs accurately.
- Measured vital signs and took medical histories to prepare patients for examination.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized charts, documents and supplies to maintain team productivity.
Certified Nursing Assistant
Cedar Crest Nursing and rehab facility
Sunnyvale, CA
06.2018 - 07.2019
- Monitored patients overnight and throughout the day, observing changes in behavior, mood and physical health , and promptly reporting concerns to the healthcare team
- Assist patients with daily living activities while maintaining a safe, structured, and supportive environment
- Maintained detailed observations and records, assisting in patient care planning and progress tracking
- Assisted residents with daily living activities and personal care needs.
- Maintained clean and safe environment for residents and staff.
Offices Services Supervisor/Mailroom Operations
Ricoh/IKON Office
08.2009 - 02.2019
- Supervised daily mailroom and office services operations, ensuring timely sorting and distribution of mail and packages.
- Managed warehouse receiving, inventory control, and restocking of supplies to maintain efficient operations
- Coordinated high-volume copy, print and binding services with a focus on quality and professionalism
- Maintained accurate systems for mail tracking, supply management, and internal logistics
- Delivered excellent client-facing service, supporting employees and leadership
- Trained staff and improved workflow efficiency across office service functions
Education
Certified Medical Assistant - Certified Nursing assistant
03-2026
Skills
- Vital signs observation
- Patient monitoring
- Behavioral assessment
- Crisis intervention
- Compassionate patient support
- De-escalation techniques
- Substance recovery support
- Team collaboration
- Documentation and reporting
Timeline
Nursing Assistant II - Stanford Healthcare
12.2019 - Current
Certified Nursing Assistant - Cedar Crest Nursing and rehab facility
06.2018 - 07.2019
Offices Services Supervisor/Mailroom Operations - Ricoh/IKON Office
08.2009 - 02.2019
Medical Assistant - AFC Urgent Care
2025 - 2026
Nurse Builders Academy - Certified Medical Assistant, Certified Nursing assistant