Karen Romero
Pembroke Pines,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Food and beverage
Seminole hard Rock Hotel & Casino
10.2021
- Employee of the Month, Human Trafficking training, Cash handling training (yearly)
Hostess
CVI.CHE 105
10.2020 - 10.2021
- Welcome guests in a warm and friendly manner, Monitors restaurant activity to determine seating and dining flow, Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Server, Bartender
Courtyard by marriott, Marriott international, Inc
12.2018 - 03.2020
- Alcohol compliance training, Employee of the month (2019), Human trafficking training
Server, Bartender
Courtyard by Marriott, white LODging
05.2017 - 11.2018
- Promptly served all food courses and alcoholic beverages to guests, Delivered exceptional, friendly and fast service, Alcohol training, Employee of the Month (2018)
Education
Bachelor’s Degree in psychology - Industrial And Organizational Psychology
Florida International University
Miami, FL01.2021
AssociAted degree in arts -
broward college
08.2019
Skills
- New Hire Training
- Bilingual in Spanish and English
- Teamwork and Collaboration
- Problem-Solving
- Friendly, Positive Attitude
- Dependable and Responsible
- Time Management
- Critical Thinking
Websites
Timeline
Food and beverage
Seminole hard Rock Hotel & Casino
10.2021
Hostess
CVI.CHE 105
10.2020 - 10.2021
Server, Bartender
Courtyard by marriott, Marriott international, Inc
12.2018 - 03.2020
Server, Bartender
Courtyard by Marriott, white LODging
05.2017 - 11.2018
Bachelor’s Degree in psychology - Industrial And Organizational Psychology
Florida International University
AssociAted degree in arts -
broward college
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