Summary
Overview
Work History
Education
Skills
Timeline
Server

Karen Salazar Hernandez

El Paso,TX

Summary

Highly social and outgoing individual with a passion for making new connections and meeting new people. Approach work with enthusiasm, optimism, and a strong work ethic. Value respect for colleagues and provide exceptional customer service. Developed strong interpersonal skills, leadership abilities, and punctuality through years of experience. Responsible for own transportation since age 18 and always punctual in commitments. Willing to make necessary arrangements with classes to ensure availability for work. Adept at serving others with three years of customer service experience. Possess excellent typing and bilingual skills in Spanish and English. Confident in ability to adapt quickly and excel in any role. Motivated to explore new interests and thrive in diverse environments. Eager to learn something new every day and believe past experiences will not hinder future opportunities. Strong sense of confidence in delivering exceptional performance anywhere.

Overview

6
6
years of professional experience

Work History

Server

Moose’s Drafhouse
12.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Wing Daddys
10.2020 - Current
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Front Desk Sales Associate

Roca Fitness
01.2020 - 10.2020
  • Greeted customers and offered them assistance.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Managed locker room inventory and supplies, replenishing as needed.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.

Customer Representative

ADG
06.2019 - 01.2020
  • Identified appropriate marketing channels and target customers for campaigns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Boosted customer service satisfaction ratings through consistent quality control.

Sandwich Artist

Subway
09.2018 - 06.2019
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Trained team members to prepare sandwiches and other items according to instructions.

Education

Associate of Science - Veterinarian

El Paso Community College
El Paso, TX
08.2027

Skills

  • Cleaning
  • Exceptional Customer Service
  • Critical Thinking
  • Social Media Knowledge
  • Speaking
  • Bilingual
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling

Timeline

Server

Moose’s Drafhouse
12.2023 - Current

Server

Wing Daddys
10.2020 - Current

Front Desk Sales Associate

Roca Fitness
01.2020 - 10.2020

Customer Representative

ADG
06.2019 - 01.2020

Sandwich Artist

Subway
09.2018 - 06.2019

Associate of Science - Veterinarian

El Paso Community College
Karen Salazar Hernandez