Karen Sthefania Corzo
Chicago,IL
Summary
Dynamic and adaptable professional with extensive experience in hospitality and customer service. Devoted to giving every customer a positive and memorable experience. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excelled in roles requiring effective communication and interpersonal skills, ensuring guest satisfaction and operational efficiency. Demonstrated problem-solving abilities and a commitment to excellence, contributing to significant improvements in guest experience.
Overview
2
2
years of professional experience
Work History
Mini Bar Attendant
Trump International Hotel & Tower
07.2024 - Current
- Provided friendly costumer service to ensure guest satisfaction.
- Maintained a professional attitude when interacting with hotel guests and staff members alike.
- Managed stock rotation by ensuring that older products are used first.
- Conducted regular inspections of the mini bar to ensure cleanliness and orderliness.
- Replenished beverages on an ongoing basis throughout each shift.
- Discarded expired products according to company policies.
Mini Bar Attendant
7C's (Trump International Hotel & Tower)
01.2024 - 06.2024
- Assisted in stocking and replenishing of all beverages, snacks, and other items in the mini bar.
- Ensured that all food safety regulations were followed at all times.
- Provided friendly customer service to ensure guest satisfaction.
- Performed daily opening and closing procedures according to established guidelines.
- Discarded expired products according to company policies.
Food Runner
7C's (Trump International Hotel & Tower)
09.2023 - 12.2023
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
Host
Ole Red Restaurant
05.2023 - 08.2023
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided customers with accurate wait times and monitored waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
Line Cook
Ole Red Restaurant
05.2023 - 08.2023
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Stocked and restocked kitchen supplies as needed.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
Facilitator
Activate Games
05.2023 - 08.2023
- Greeted customers and provided information about the game room.
- Monitored customer play to ensure safety of all guests.
- Organized and stocked supplies used in the game room.
- Provided assistance with setting up special events within the game room.
Education
MBA - Project Management
Corporación Universitaria Minuto De Dios
Colombia, Bucaramanga12-2022
BBA - Business Administration
Corporación Universitaria Minuto De Dios
Bucaramanga, Colombia08-2022
Skills
- Adaptability
- Active Listening
- Effective Communication
- Interpersonal Skills
- Customer Service
- Service prioritization
- Positive and professional
- Warm and Friendly
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Mini Bar Attendant
Trump International Hotel & Tower
07.2024 - Current
Mini Bar Attendant
7C's (Trump International Hotel & Tower)
01.2024 - 06.2024
Food Runner
7C's (Trump International Hotel & Tower)
09.2023 - 12.2023
Host
Ole Red Restaurant
05.2023 - 08.2023
Line Cook
Ole Red Restaurant
05.2023 - 08.2023
Facilitator
Activate Games
05.2023 - 08.2023
MBA - Project Management
Corporación Universitaria Minuto De Dios
BBA - Business Administration
Corporación Universitaria Minuto De Dios
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