Karen Sthefania Corzo
Trump International Hotel & Tower
Chicago,IL
2
years of professional experience
Dynamic and adaptable professional with extensive experience in hospitality and customer service. Devoted to giving every customer a positive and memorable experience. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excelled in roles requiring effective communication and interpersonal skills, ensuring guest satisfaction and operational efficiency. Demonstrated problem-solving abilities and a commitment to excellence, contributing to significant improvements in guest experience.
Work History
Mini Bar Attendant
2 Years 4 Months- Provided friendly costumer service to ensure guest satisfaction.
- Maintained a professional attitude when interacting with hotel guests and staff members alike.
- Managed stock rotation by ensuring that older products are used first.
- Conducted regular inspections of the mini bar to ensure cleanliness and orderliness.
- Replenished beverages on an ongoing basis throughout each shift.
- Discarded expired products according to company policies.
Mini Bar Attendant
5 Months- Assisted in stocking and replenishing of all beverages, snacks, and other items in the mini bar.
- Ensured that all food safety regulations were followed at all times.
- Provided friendly customer service to ensure guest satisfaction.
- Performed daily opening and closing procedures according to established guidelines.
- Discarded expired products according to company policies.
Food Runner
3 Months- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
Host
3 Months- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided customers with accurate wait times and monitored waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
Line Cook
3 Months- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Stocked and restocked kitchen supplies as needed.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
Facilitator
3 Months- Greeted customers and provided information about the game room.
- Monitored customer play to ensure safety of all guests.
- Organized and stocked supplies used in the game room.
- Provided assistance with setting up special events within the game room.
Education
MBA - Project Management
BBA - Business Administration
Skills
Adaptability
Active Listening
Effective Communication
Interpersonal Skills
Customer Service
Service prioritization
Positive and professional
Warm and Friendly
Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Mini Bar Attendant
Trump International Hotel & Tower
07.2024 - CurrentRead More
Mini Bar Attendant
7C's (Trump International Hotel & Tower)
01.2024 - 06.2024Read More
Food Runner
7C's (Trump International Hotel & Tower)
09.2023 - 12.2023Read More
Host
Ole Red Restaurant
05.2023 - 08.2023Read More
Line Cook
Ole Red Restaurant
05.2023 - 08.2023Read More
Facilitator
Activate Games
05.2023 - 08.2023Read More
Corporación Universitaria Minuto De Dios
MBA from Project Management
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Corporación Universitaria Minuto De Dios
BBA from Business Administration
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