Karen V Castro
Los Angeles,CA
Summary
Food service worker with 6 years of professional experience, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. A true team player remaining cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently performance improvement, effective multitasking, food safety knowledge and great in teamwork and collaboration to deliver outstanding customer service.
Overview
6
6
years of professional experience
Work History
Food Runner
Meat On Ocean
03.2024 - Current
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
Food Runner
Water Grill
05.2022 - 01.2024
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Server
Umami Burger
08.2018 - 07.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Timeline
Food Runner
Meat On Ocean
03.2024 - Current
Food Runner
Water Grill
05.2022 - 01.2024
Server
Umami Burger
08.2018 - 07.2021
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