Karesse Rodriguez
Colorado Springs,US
Summary
Church custodian with 9 years of experience in maintaining cleanliness and overseeing facility maintenance, skilled in inventory management and medical scheduling. high knowledge of medical scheduling and billing, with expertise in using EPIC and ensuring seamless patient care transitions. Demonstrates strong organizational and customer service skills, committed to enhancing operational efficiency and community experience.
Overview
9
9
years of professional experience
Work History
Church Custodian
Heritage Pentecostal Church
01.2016 - 02.2025
- Maintain cleanliness of church and school, ensuring a welcoming environment
- Efficiently manage supply inventory, ensuring timely restocking
- Running errands, supporting church operations go smoothly
- Implement effective cleaning techniques, enhancing facility hygiene
- Contribute to a positive community experience through diligent upkeep
- Orchestrated comprehensive facility maintenance protocols across 2 buildings, ensuring optimal cleanliness standards and creating a welcoming environment for congregants
- Coordinated with ministry leaders to prepare spaces for services and events, ensuring seamless transitions between activities while maintaining facility standards
- Exhibited flexibility in meeting unforeseen challenges or last-minute changes to event schedules, always working diligently to ensure smooth transitions and minimal disruptions for attendees.
Medical Scheduler
WSI Temporary Position Only
01.2022 - 07.2023
- Handled high-volume patient calls, scheduled appointments, and managed referrals efficiently
- Ensured accurate patient demographics and insurance verification, enhancing data integrity
- Utilized EPIC and multiple platforms for seamless patient scheduling and information management
- Transferred calls to correct departments, improving communication flow and patient satisfaction
- Maintained detailed documentation, contributing to streamlined operations and reduced errors
- Coordinated seamless interdepartmental referrals and transfers, ensuring optimal patient care continuity and reduced wait times
- Processed insurance eligibility verifications efficiently, minimizing appointment delays and improving practice workflow
- Facilitated effective communication between patients and medical departments, strengthening healthcare delivery and patient satisfaction
- Streamlined appointment scheduling procedures while handling multiple communication channels, enhancing overall clinic operational efficiency
- Managed comprehensive patient scheduling operations in EPIC system, ensuring accurate appointment coordination and reducing scheduling conflicts
Receptionist and Medical Biller
Rhône River Wellness Clinic
02.2021 - 02.2022
- Answering phones, billing for VA patients and other insurances, rescheduling, fax, scan, referrals, accident claims, office errands, emailing
- Managed comprehensive medical billing operations for VA patients and insurance claims, ensuring accurate documentation and timely reimbursement processing
- Coordinated patient referrals and accident claims documentation between healthcare providers and insurance companies, facilitating seamless care transitions
- Streamlined appointment scheduling and rescheduling processes, optimizing clinic workflow and reducing patient wait times
- Maintained efficient front-desk operations through multitasking capabilities, handling incoming calls, correspondence, and document management while ensuring patient satisfaction
- Implemented organized filing systems for medical records and insurance documentation, enhancing accessibility and maintaining compliance standards
- Executed comprehensive medical billing procedures for VA patients, maintaining meticulous documentation standards while ensuring accurate claim submissions and timely reimbursements
- Processed complex VA medical claims and insurance billings with precision, ensuring compliance while maintaining a consistently high acceptance rate
- Facilitated seamless care coordination by managing referral networks between healthcare providers, specialists, and insurance carriers
- Revamped appointment scheduling protocols, leading to improved clinic efficiency and enhanced patient satisfaction
- Orchestrated comprehensive document management systems for medical records and insurance files, strengthening operational compliance and accessibility
- Cultivated positive patient relationships through attentive communication and efficient resolution of billing inquiries and scheduling needs
Residential Case Manager
Forward Living
01.2018 - 01.2021
- Coordinate assessments and manage client cash ledgers, enhancing financial accuracy
- Facilitate meetings and training sessions, improving team collaboration
- Conduct home visits and file reports, ensuring client safety and compliance
- Handle emergency calls and referrals, providing timely support
- Proficient in MS Office Suite, streamlining administrative tasks
- Managed comprehensive client documentation and financial records, ensuring accurate cash ledger maintenance and timely processing of monthly provider paperwork for regulatory compliance
- Coordinated multi-stakeholder meetings with officials and service providers, facilitating effective communication channels and strengthening partnership networks
- Conducted thorough home monitoring visits and compiled detailed incident reports, implementing preventive measures to enhance resident safety and well-being
- Streamlined assessment processes and referral systems using Microsoft Office Suite, improving documentation efficiency and reducing processing delays
- Maintained 24/7 emergency on-call availability while managing daily resident support activities, ensuring continuous care and crisis intervention readiness
- Developed comprehensive risk assessment protocols and monitoring systems, strengthening resident safety measures and compliance tracking
Education
High School Diploma -
Heritage Christian Academy
Colorado Springs, CO01.2018
Skills
- Microsoft Word
- Excel
- PowerPoint
- Customer Service
- Medical Billing
- Scheduling
- Data Entry
- Office Administration
- Cleaning
- Cash Handling
- EPIC Medical System
- Insurance Verification
Timeline
Medical Scheduler
WSI Temporary Position Only
01.2022 - 07.2023
Receptionist and Medical Biller
Rhône River Wellness Clinic
02.2021 - 02.2022
Residential Case Manager
Forward Living
01.2018 - 01.2021
Church Custodian
Heritage Pentecostal Church
01.2016 - 02.2025
High School Diploma -
Heritage Christian Academy
Similar Profiles
Dylan RobinsonDylan Robinson
Media & Music Production Assistant at Atlanta West Pentecostal ChurchMedia & Music Production Assistant at Atlanta West Pentecostal Church
Jazmin-Adriana VargasJazmin-Adriana Vargas
Teacher Assistant at First Pentecostal Church of God in Linden, New JerseyTeacher Assistant at First Pentecostal Church of God in Linden, New Jersey
Skye KelleySkye Kelley
Church Volunteer at New Life Pentecostal ChurchChurch Volunteer at New Life Pentecostal Church
LINDA JOHNSON-JIMENEZLINDA JOHNSON-JIMENEZ
Customer Service Representative State Auto at Axelon Services CorporationCustomer Service Representative State Auto at Axelon Services Corporation
Talia LugoTalia Lugo
Patient Care Technician at HCA Osceola Regional HospitalPatient Care Technician at HCA Osceola Regional Hospital