Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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LINDA JOHNSON-JIMENEZ

Colorado Springs,US

Summary

Dedicated contractor at Axelon Services for ten months, consistently exceeding expectations in Cast Customer Service before swiftly transitioning to new responsibilities. Recognized as Employee of the Month in October 2024, showcasing exceptional work ethic and commitment. Proven ability to mentor and train new agents and peers, leading one-on-one sessions and small group trainings. Selected to spearhead a pilot team in State Auto Billing, demonstrating leadership skills and adaptability in a fast-paced environment.

Overview

1
1
year of professional experience

Work History

Customer Service Representative State Auto

Axelon Services Corporation
02.2025 - Current
  • Identify and analyze issues faced by agents and insured individuals, offering tailored solutions while upholding company policies and Metrix.Utilize multiple screens and applications for effective multitasking, researching documents, notes, and invoices to resolve inquiries.Process payments and verify policy eligibility for reinstatement, ensuring compliance with State Auto policies and daily metrics.

Cast Customer Representative

Axelon Services Corporation
08.2024 - 02.2025
  • Listened to the questions and concerns of customers in order to provide answers or responses.
  • Responded to customer inquiries via phone, email and chat.
  • Preserved revenue streams where possible, using refunds as a last resort to maintain customer satisfaction with strong communication and negotiation skills.
  • Assisted customers by answering questions, responding to inquiries, and handling phone requests in an average of 15 minutes.
  • Betti software was used to create memos, correspondence, and reports.
  • Made recommendations for potential products or services by gathering customer information and analyzing customer needs.
  • Provided product and service information to customers.

Education

High School -

Verde Valley School
Sedona, AZ

Bachelor of Arts - Theater Arts

Notre Dame de Namur University
Belmont, CA
01.1989

Associate of Arts - Business

Blair Business College
Colorado Springs, CO
01.1986

Skills

  • Automatic call distribution ACD system
  • Money handling abilities
  • Proofreading
  • Superior organization skills
  • Cheerful and energetic
  • Professional telephone demeanor
  • Reading comprehension
  • Dependable and reliable systems
  • Data entry
  • Effective team player
  • Active listening
  • Proficiency in Microsoft systems
  • Computer proficiency
  • Creative problem solving
  • High-energy attitude
  • Critical thinking
  • Grammar
  • Coordination
  • Customer service
  • Credit card processing
  • Microsoft Excel
  • Excellent multi-tasker
  • Typing [50] WPM

Accomplishments

  • I won the Innovation award for implementing new policies and procedures, also for trailblazing resulting in saving the company money immediately and in the long run.
  • I received The Attitude award several times
  • The best team player award
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Representative State Auto

Axelon Services Corporation
02.2025 - Current

Cast Customer Representative

Axelon Services Corporation
08.2024 - 02.2025

High School -

Verde Valley School

Bachelor of Arts - Theater Arts

Notre Dame de Namur University

Associate of Arts - Business

Blair Business College

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LINDA JOHNSON-JIMENEZ