Wendy Denison

• Provided exceptional support to patients, addressing inquiries and resolving issues efficiently.
• Assisted in managing patient scheduling, optimizing appointment flow for better service delivery.
• Utilized electronic health record systems to maintain accurate patient information and streamline communications.
• Collaborated with medical staff to coordinate care plans and improve overall patient satisfaction.

• Assisted members with inquiries and benefits navigation, ensuring clarity and understanding.
• Collaborated with team to streamline communication processes, enhancing member satisfaction.
• Documented member interactions accurately, maintaining detailed records for future reference.
• Provided support in claims processing, ensuring timely and efficient resolution of issues.

Took inbound calls from provider offices and members to discuss benefits and eligibility of numerous policy types and to discuss claim status

• Reviewed client documentation to determine eligibility for various programs and services.
• Assisted clients in completing applications accurately and efficiently.
• Communicated program requirements clearly to clients, enhancing understanding and compliance.
• Collaborated with team members to streamline eligibility processes and improve service delivery.