Summary
Overview
Work History
Skills
Timeline
AssistantManager

Karey Wilbourne

Gainesville,Ga.

Summary

Motivated and detail-oriented property management professional with 10+ years of experience in client relations, problem-solving, and administrative management. Proven ability to handle complex tasks, provide excellent customer service, and manage sensitive data. Eager to apply strong organizational, communication, and client service skills to a role in insurance benefits, contributing to efficient case management and enhancing client satisfaction.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Mid America Apartments
07.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Manager

Hercules Residential
01.2015 - 07.2018
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
  • Improved customer engagement with personalized communication strategies across multiple platforms.

Manager

Matrix Residential
11.2013 - 01.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Planned and executed internal and external marketing events.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Customer relations
  • Problem-solving
  • Time management
  • Conflict resolution
  • Customer rapport

Timeline

Assistant Manager

Mid America Apartments
07.2018 - Current

Manager

Hercules Residential
01.2015 - 07.2018

Manager

Matrix Residential
11.2013 - 01.2015

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Karey Wilbourne