Kari Anderson
Suffolk,Virginia
Summary
Tenured Business Professional with experience in diverse industries looking to secure a position where my experience, skills, and talents can be utilized to support a successful organization.
Overview
5
5
years of post-secondary education
21
21
years of professional experience
Work History
Paraprofessional
Suffolk Public Schools
Suffolk, VA
09.2019 - Current
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Created, prepared and executed plans for activities and lessons daily.
- Prepared reports and paperwork for parent-teacher conferences.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
School Library Media Specialist
Nansemond Suffolk Academy
Suffolk, VA
09.2016 - 05.2018
- Handled receipt processing for book, audio-visual and computer software inventories.
- Handled check-in and check-out process of library books and materials at circulation desk.
Senior Supervisor
Federal Reserve Bank Of Kansas City
Kansas City, MO
10.2007 - 12.2015
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Provided interpretation and guidance on procedural questions.
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Served on Diversity Committee to evaluate and recommend changes to policy, procedure, and systems.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
Call Center Supervisor
National Cancer Institute, NCI
Kansas City, KS
01.2005 - 10.2007
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Developed all process controls and metrics for daily management of Call Center.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Interpreted management directives to define and document administrative staff processes.
Customer Service Representative
Hallmark Cards
Kansas City, MO
01.2001 - 01.2005
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
Patient Financial Counselor
University Of Kansas Medical Center
Kansas City, KS
08.1999 - 12.2001
- Discussed financial and insurance options with patients.
- Updated accounts with latest patient, payment and insurance information.
- Negotiated settlements and payment plans.
- Screened patients with financial needs to determine assistance choices.
- Coordinated program referrals for community-based resources.
Education
Bachelor of Science - Human Development And Family Studies
Kansas State University
Manhattan, KS 08.1994 - 05.1999
Skills
Documentation
Office administration
Scheduling and calendar management
Customer and client relations
Program files maintenance
Relationship building
Multi-line phone proficiency
Administrative support
Time management
Mail handling
Timeline
Paraprofessional
Suffolk Public Schools
09.2019 - Current
School Library Media Specialist
Nansemond Suffolk Academy
09.2016 - 05.2018
Senior Supervisor
Federal Reserve Bank Of Kansas City
10.2007 - 12.2015
Call Center Supervisor
National Cancer Institute, NCI
01.2005 - 10.2007
Customer Service Representative
Hallmark Cards
01.2001 - 01.2005
Patient Financial Counselor
University Of Kansas Medical Center
08.1999 - 12.2001
Bachelor of Science - Human Development And Family Studies
Kansas State University
08.1994 - 05.1999