Kari Azurin
Corona,USA
Summary
An intrinsically motivated individual who has a proven ability to implement process improvements that increase efficiency and boost team morale. Passionate about client success and retention. Over ten years of experience in various managerial roles, and looking to add value to your organization.
Overview
14
14
years of professional experience
Work History
Payroll Manager
Coastal Payroll
10.2019 - Current
- Currently leading the Senior Client Support Team of 10 specialists and overseeing the delivery of premium service to the company's largest accounts with 50 to 2,000 employees. Develop and maintain a high-performance team by providing ongoing coaching and implementing strategic support SOPs and workflows.
- Drive departmental success by consistently meeting and exceeding key performance indicators (KPIs) related to call volume, case resolution, and customer satisfaction.
- Resolve escalated issues and ensure efficient case resolution, while maintaining strong client relationships.
- Spearheaded initiatives as Project Leader of the Employee Recognition Committee, playing a key role in brainstorming and implementing creative ways to highlight and celebrate team achievements.
Senior Account Manager
AMN Healthcare
01.2016 - 01.2019
- Collaborated with high-level executives to define project goals and achievable metrics for the department.
- Managed a book of over 400 clients, and assisted with escalated calls from other team members.
- Project Leader of the Customer Support Newsletter. Tasked with providing department updates and news each quarter.
- Devoted to providing optimal and professional service to our clients.
Restaurant Leader, Corporate Certified Trainer
Chick-fil-A
01.2012 - 01.2016
- Oversaw over 80 restaurant employee's and ensured top performance, as well as maintaining inventory supply, conducted interviews, and managed all training pipelines for our new hires.
- Documented positive and negative performance reviews and finding solutions for performance improvement plans.
- Traveled to provide corporate certified training to new team members at grand opening locations all across the nation.
Education
Associates - General Sciences
Palomar College
01-2013
Skills
- Team leadership and coaching
- Proficiency in Salesforce and Zendesk
- Proficiency in Microsoft Office and Excel
- Project management
- Client retention and engagement
- KPI and SLA tracking
- Cross-functional collaboration
- Performance reviews and feedback
- Escalation management
- Process Improvement
Websites
Accomplishments
Manager of the Quarter on 3/31/23
Multiple Customer Account Manager Recognition Awards
Timeline
Payroll Manager
Coastal Payroll
10.2019 - Current
Senior Account Manager
AMN Healthcare
01.2016 - 01.2019
Restaurant Leader, Corporate Certified Trainer
Chick-fil-A
01.2012 - 01.2016
Associates - General Sciences
Palomar College
AWARDS
Manager of the Quarter - 03/31/23