KARI BASTIEN
Naples,FL
Summary
Personable, professional, dedicated to exceptional customer service. Known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, scheduling, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
19
19
years of professional experience
Work History
COSMETOLOGIST
Hair Cuttery
Estero, FL
01.2023 - Current
- Assist with answering incoming phone calls and scheduling appointments for myself and other stylists.
- Maintain relationships with long-term clients while successfully handling daily walk-in appointments.
- Promote and sell additional services and products available in the salon.
- Updated and maintained customer information records and beauty services provided.
SKIN CARE AND NAIL PRODUCT SALES CONSULTANT
Self-employed
Estero, FL
01.2023 - 01.2023
- Sold skin and nail products through social media.
- Educated clients on skin conditions, treatments and products to grow sales.
- Described merchandise and explained use, operation and care.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
COSMETOLOGIST
Halo Hair and Beauty
Naples, FL
01.2020 - 02.2022
- Answered incoming phone calls and scheduled appointments for myself and other stylists.
- Upsold various treatments or packages when appropriate.
- Assisted customers in selecting appropriate retail products for their needs.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
COSMETOLOGIST
JC Penney Salon Co
Fort Myers, FL
09.2019 - 03.2020
- Assisted with answering incoming phone calls and scheduling when necessary.
- Promoted additional services or products available in the salon.
- Engaged with customers by providing friendly conversation during services.
- Provided consultations to clients on beauty treatments, products and services.
COSMETOLOGIST
Oasis Salon and Spa
Bonita Springs, FL
10.2018 - 08.2019
- Kept notes listing preferences and services provided to clients for quick reference.
- Developed a loyal client base through excellent customer service.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
SALES ASSOCIATE
Michael Kors
Estero, FL
03.2014 - 03.2017
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Handled customer complaints in a professional manner.
POLICE OFFICER
City of Prescott
Prescott, WI
12.2006 - 03.2013
- Talked regularly with citizens to establish a rapport and become a familiar presence in the area.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
POLICE OFFICER
Minnesota State Fair
St. Paul, MN
04.2006 - 09.2009
- Talked regularly with citizens to establish a rapport and become a familiar presence in the area.
- Saved time through effective emergency issue resolution.
- Wrote detailed arrest and accident reports.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
License - Cosmetology
Bonita Springs School
Bonita Springs, FL01.2018
ASSOCIATE OF SCIENCE - LAW ENFORCEMENT
Inver Hills Community College
Inver Grove Heights, MN01.2005
Skills
- Customer service
- Receptionist
- Scheduling
- Communication
- Time management
- Conflict resolution
- Adaptability and flexibility
- Active listening
- Positive attitude
Timeline
COSMETOLOGIST
Hair Cuttery
01.2023 - Current
SKIN CARE AND NAIL PRODUCT SALES CONSULTANT
Self-employed
01.2023 - 01.2023
COSMETOLOGIST
Halo Hair and Beauty
01.2020 - 02.2022
COSMETOLOGIST
JC Penney Salon Co
09.2019 - 03.2020
COSMETOLOGIST
Oasis Salon and Spa
10.2018 - 08.2019
SALES ASSOCIATE
Michael Kors
03.2014 - 03.2017
POLICE OFFICER
City of Prescott
12.2006 - 03.2013
POLICE OFFICER
Minnesota State Fair
04.2006 - 09.2009
License - Cosmetology
Bonita Springs School
ASSOCIATE OF SCIENCE - LAW ENFORCEMENT
Inver Hills Community College
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