Kari Grace

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

Exceptional leadership skills

Responsible for overall direction, coordination, evaluation, and achievement of customer care goals

Call Center Supervisor Experience

• Evaluated and improved processes, workflows and procedures to manage accounts and resolve issues.
• Performed daily and monthly reconciliation of complex balance sheet accounts for cash suspense and other financial statement line item accounts.
• Participated on special projects requiring accounting expertise, conducted ad-hoc analyses and provided solution options.
• Participated in updates to existing platforms, integration of newly purchased applications and special projects.

Excellent Oral and Written Communication

Proven ability to translate business strategy into directions, plans, and measurable objectives

Conducts necessary follow-up with clients and plan participants to ensure customer satisfaction

Confers with other personnel to recommend changes to avoid recurring customer complaints

Supervisor Experience

Regular attendance

Colleague must be proficient in Microsoft Office including Outlook, Word, Excel, and PowerPoint

• Handled day-to-day accounting processes to drive financial accuracy.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.