Kari Gray
Weaverville,NC
Summary
Detail-oriented office and customer service professional with experience managing accounts receivable, payment processing, and transaction accuracy. Known for strong communication, problem-solving, and reliable follow-through. Brings cross-functional coordination and compliance-focused recordkeeping to support smooth daily operations.
Overview
17
17
years of professional experience
Work History
Shop Assistant
The Old Town Salvage Co
10.2021 - Current
- Process inbound customer inquiries and transactions, maintaining daily sales records and verifying transaction accuracy across holds, returns, and payments
- Manage inventory intake and pricing for retail salvage operation, advising clients on materials and design solutions while coordinating between sourcing and customer requirements
- Coordinating on-site salvage collection and cataloging of doors, hardware, and flooring
Historic Window Restoration Technician
Logan Restoration And Contracting
05.2022 - 12.2025
- Managed the full restoration cycle for on-site window projects: removal, repair, and reinstallation. Sequenced to meet quality-controlled repairs (epoxy work, joinery, glazing, priming/finishing) to historic preservation standards.
- Organized materials, tools, and workspace logistics across concurrent job sites
Office Manager
BioVendor LLC
06.2018 - 07.2021
- Resolved client inquiries via inbound calls and email, de-escalating billing disputes and negotiating payment arrangements to maintain account standing
- Owned the order-to-cash cycle: processed orders, generated invoices, and administered accounts receivable in QuickBooks, tracking outstanding balances and following up on overdue accounts
- Processed payments and credit applications while maintaining accurate financial records. Built client relationships that supported repeat business and retention
Microbiology Laboratory Technician
Genova Diagnostics
06.2016 - 05.2018
- Coordinated workflow between first- and second-shift teams to manage fluctuating sample volume, ensuring time-sensitive sample handling to prevent revenue loss.
- Ensured HIPAA compliance through consistent protocol adherence and documentation. Organized equipment and supply scheduling to support cross-team collaboration
Customer Service Representative
Sitel
08.2009 - 01.2016
- Assisted over 120 bank customers daily with account inquiries in a fast-paced environment
- Documented accurate notes on customer accounts while maintaining confidentiality
- Adhered to internal protocols, satisfying both customer and client needs
- Determined proper actions based on federal banking guidelines
- Provided value to customers by crafting creative solutions to meet customers’ banking needs
Education
Bachelor of Science - Cell And Molecular Biology
University of North Carolina At Asheville
Asheville, NC05-2016
Skills
Client Relations & Communication: Inbound call management, dispute resolution, client retention, cross-functional coordination
Financial & Administrative Operations: Accounts receivable, payment processing, data verification, QuickBooks, Microsoft Excel, Microsoft Word
Compliance & Documentation: Regulatory compliance (HIPAA), record-keeping, protocol adherence
Operations & Coordination: Workflow coordination, inventory management, scheduling, order fulfillment
Timeline
Historic Window Restoration Technician
Logan Restoration And Contracting
05.2022 - 12.2025
Shop Assistant
The Old Town Salvage Co
10.2021 - Current
Office Manager
BioVendor LLC
06.2018 - 07.2021
Microbiology Laboratory Technician
Genova Diagnostics
06.2016 - 05.2018
Customer Service Representative
Sitel
08.2009 - 01.2016
Bachelor of Science - Cell And Molecular Biology
University of North Carolina At Asheville