Customer service and support professional with over 10 years of successful experience, combined with strong accounting and bookkeeping skills. Possess proficiency in QuickBooks, MS Money, Microsoft Word, and Microsoft Excel.
Overview
30
30
years of professional experience
Work History
Accounts Payable Specialist
MATTHEWS & PIERCE MASONRY, INC
Process incoming bills and maintain accurate records
Track and order materials used on projects, optimizing inventory management
Print end-of-year 1099 forms for sub contractors.
Administrative Assistant
MATTHEWS & PIERCE MASONRY, INC
Efficiently handle multiple phone lines, providing excellent customer service
Print plans for future construction projects, supporting smooth project execution
Process scope of works and change order, ensuring accurate documentation and project updates.
Payroll Specialist
MATTHEWS & PIERCE MASONRY, INC
02.2011 - Current
Process payroll for 50+ employees, ensuring accurate and timely payments
File certified payroll for General Contractor and DLLR
Handle weekly payroll taxes and print end-of-year W-2 forms.
Customer Service Specialist
COMMUNITY BANK
06.2001 - 04.2002
Processed high-volume Bank-by-Mail items, maintaining accuracy and efficiency
Responsible for processing Night Deposits, ensuring proper handling and recording
Handling of thirteen different foreign currencies, providing seamless currency exchange services.
Accounts Receivable Specialist
ENGINEERING ANIMATION INC.
07.1998 - 06.2000
Processed incoming purchase orders, ensuring timely billing and accurate records
Invoiced for computer services and software, maintaining detailed documentation
Tracked hours on computer animation projects, contributing to project cost control.
Bookkeeping/Payroll Specialist (part-time)
RUST AND ASSOCIATES INSURANCE
10.1997 - 06.2000
Maintained company’s financial records and transactions, ensuring accuracy and compliance
Managed bookkeeping for the company using QuickBooks, ensuring proper categorization and reconciliation
Processed employee payroll, adhering to deadlines and payroll regulations.
Customer Service Specialist
FIRST NATIONAL BANK
07.1996 - 07.1998
Handled disbursement and daily maintenance of Stafford Student Loans, ensuring accurate record-keeping
Processed personal and commercial deposits, providing prompt and accurate transaction processing
Serviced and supplied ATM daily, ensuring availability and functionality.
Customer Service Specialist
WEST ONE BANK
01.1994 - 07.1996
Provided quality customer services and sales support, building strong customer service
Handled large volume of currency as merchant teller, maintaining accuracy and security
Performed and assisted in vault duties, ensuring proper cash handling and security protocols.
Education
Diploma -
CARROLL COMMUNITY HIGH SCHOOL
Carroll, Iowa
05.1988
Skills
Bank Statement Reconciliation
Payroll Processing
Bill Payment and Recordkeeping
Vendor relationships
Purchase Order Management
Data Entry
Quickbooks
Payment Processing
Expense Tracking
Microsoft Office
References
Jennifer Brown, 1435 Liverpool Point Rd, Nanjemoy, MD, 20662, 301-343-7585
Stephanie Parker, 112 Oriole Lane, La Plata, MD, 20646, 301-392-0068
Kelly Cline, 11320 Dobbins Lane, La Plata, MD, 20646, 240-320-4512
Office Operations & Travel Program Specialist at U.S. Food and Drug Administration (FDA)Office Operations & Travel Program Specialist at U.S. Food and Drug Administration (FDA)