Kari Heaton
Corpus Christi,TX
Summary
Results-driven sales professional with expertise in automotive sales, customer relationship management, financing, and high-ticket negotiations. Skilled at building rapport, managing high-volume lead pipelines, handling trade-in evaluations, and guiding customers through financing and closing processes. Strong background in CRM systems, customer retention, and consultative sales with the ability to transition seamlessly into RV sales.
Overview
10
10
years of professional experience
Work History
Auto Sales/BDC Manager/Finance
Dealermart LLC
Corpus Christi, Tx
08.2022 - Current
- Managed a continuous pipeline of active sales prospects from initial inquiry through financing and delivery.
- Conducted 60+ daily outbound follow-up calls, text and emails for internet leads and previous customers.
- Assisted customers with financing options, trade-in evaluations, purchase of back-end products, and payment structuring.
- Negotiated pricing and financing terms while maintaining strong customer satisfaction.
- Utilized CRM systems to track customer activity, manage follow-ups, and maintain detailed customer records efficiently.
- Worked closely with finance and management to finalize contracts and close deals efficiently.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
Remote Support Agent- IRS
Kforce
Remote
10.2020 - 06.2022
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Worked closely with senior support agents to ensure timely and accurate case handoffs.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Provided over-the-phone tax assistance and explained Economic Impact payments and tax credits to help taxpayers claim benefits.
- Participated in weekly Microsoft Teams meetings and monthly training.
RV Campground Manager/Reservation Specialist
Lo Lo Mai Springs
Sedona, Arizona
12.2015 - 07.2020
- Optimizing site availability, dynamic pricing, and maximizing occupancy rates during peak seasons.
- Check-in/out procedures for up to 100 RVs/tents daily; parking and directing RVs and campers to their campsites.
- Escorted guests to their assigned lots and assisted back in, leveling and connecting utilities (water, 30/50-amp electricity, and sewer hook-ups)
- Comprehensive understanding of various motorhome and travel trailer systems, including power hookups, black/gray water dumping, and slide-out mechanisms.
- Managing the campground store, tracking stock, and ordering supplies.
- Proficiency in industry-specific systems (i.e Campground Master)
- Maintained accurate records of reservations, payments, maintenance tasks, and incident reports, ensuring easy access to information when needed.
- Lived on-site and managed late check-ins, enforced quiet hours, provided security, and assisted guests with emergencies.
Education
High School Diploma -
Calallen High School
Corpus ChristiReal Estate License -
Arizona School of Real Estate & Business
ScottsdaleSkills
- Consultative Sales
- Customer Relationship Management
- Lead Generation & Follow-up
- Trade-in Appraisals
- Financing & Extended Warranty Sales
- Negotiation & Closing
Timeline
Auto Sales/BDC Manager/Finance
Dealermart LLC
08.2022 - Current
Remote Support Agent- IRS
Kforce
10.2020 - 06.2022
RV Campground Manager/Reservation Specialist
Lo Lo Mai Springs
12.2015 - 07.2020
High School Diploma -
Calallen High School
Real Estate License -
Arizona School of Real Estate & Business