Kari Hunter
Delavan,WI
Summary
Dynamic customer service professional with a proven track record at Oak Street Health, adept at conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic complaint resolution. Skilled in data entry and critical thinking, I thrive in high-pressure environments, ensuring customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Oak Street Health
Remote
10.2023 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Daycare Teacher
Almost Home Academy
Kenosha, WI
10.2020 - 05.2023
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- .Adapted teaching methods to accommodate diverse learning styles while maintaining consistent academic standards throughout the classroom.
Bartender
Olive Garden
Pleasant Prairie, WI
11.2012 - 11.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
General Studies
Delavan Darien High School
Delavan, WI06.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Scheduling
- Team development
- Staff training
Timeline
Customer Service Representative
Oak Street Health
10.2023 - 04.2025
Lead Daycare Teacher
Almost Home Academy
10.2020 - 05.2023
Bartender
Olive Garden
11.2012 - 11.2020
General Studies
Delavan Darien High School