Kari Johansen
Customer Service , Data Entry And Sales
Independence,Missouri
Summary
Dynamic professional with a proven track record at Radiance Piercing, excelling in sales team management and client retention. Skilled in problem-solving and proficient in various useful software programs, I have successfully enhanced customer satisfaction and engagement through effective training and innovative marketing strategies. Committed to driving results and fostering team success.
Overview
11
11
years of professional experience
Work History
Jewelry Sales Supervisor and Customer Service
Radiance Piercing
09.2019 - 11.2025
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Managed / Mentored sales team in applying effective sales techniques and delivering caring customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Front of House , Sales and Piercing Apprentice
The Ink Parlor
07.2018 - 09.2019
- Observed experienced professionals in action, gaining valuable insights into best practices within the field to be a professional body piercer.
- Learned proper and safe use of our Auto-clave, sterilization technique for piercing tools and supplies.
- Completed assigned tasks efficiently and accurately, to keep daily processes in motion.
- Assisted customers in person and over the phone by answering questions on policies and general information on the studio
- Complete sales process of tattoos and piercings
Customer Service and Production Managment
Award Decals / Bikegraphix
03.2017 - 07.2018
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Kept orders for various projects organized and managed.
- Resolved problems, or design changes to match customers artistic vision
Website Coordinator
Deluxe Corporation
10.2016 - 03.2017
- Managed content updates for website, ensuring accuracy and relevance to target audience.
- Coordinated with developers to resolve technical issues, maintaining optimal site functionality.
- Utilized project management tools to track progress on multiple assignments while meeting strict deadlines consistently.
- Contributed ideas during brainstorming sessions that led to innovative solutions for improving site usability.
Marketing Consultant and CRM
Dex Media
03.2015 - 10.2016
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Enhanced customer engagement with effective social media management and content creation.
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Delivered insightful data analysis and reporting to clients, demonstrating campaign success and areas for improvement.
Education
No Degree - Graphic Design And Web Development
Johnson County Community College
Overland Park, KS 05.2001 -
High School Diploma -
Mill Valley High School
Shawnee, KS 05.2001 -
Skills
Problem-solving
Sales team assistance
Order management
Operations
Training staff
Staff management
CRM software proficiency
Proficient in various computer softwares such as Photoshop, Google Sheets Mac Numbers, Salesforce
Timeline
Jewelry Sales Supervisor and Customer Service
Radiance Piercing
09.2019 - 11.2025
Front of House , Sales and Piercing Apprentice
The Ink Parlor
07.2018 - 09.2019
Customer Service and Production Managment
Award Decals / Bikegraphix
03.2017 - 07.2018
Website Coordinator
Deluxe Corporation
10.2016 - 03.2017
Marketing Consultant and CRM
Dex Media
03.2015 - 10.2016
No Degree - Graphic Design And Web Development
Johnson County Community College
05.2001 -
High School Diploma -
Mill Valley High School
05.2001 -