Kari Kirtley
Lansing
Summary
Dedicated and safety-focused professional with a strong background in customer service, teamwork, and clear communication. Committed to ensuring passenger safety and comfort while creating a welcoming environment on every flight.
Overview
9
9
years of professional experience
Work History
Regional Executive Assistant
Mission BBQ
Lansing
02.2024 - Current
- Manage and resolve all customer feedback, addressing interactions professionally to enhance service quality.
- Coordinate Regional Director schedules, enhancing time management and prioritization for optimal operations.
- Develop and maintain positive relationships with Regional Directors, Area Directors, teammates, and customers.
- Facilitate travel arrangements, optimizing logistics for Director trips and engagements.
- Prepare detailed expense reports for review and approval.
- Compile weekly reports on sales and growth within the region.
Catering Center Specialist
Mission BBQ
Lansing
10.2022 - 02.2024
- Assisted customers with menu selections and special requests, providing the highest level of professionalism.
- Answered incoming calls and provided knowledgeable service to every customer, ensuring smooth interactions.
- Processed customer transactions accurately, ensuring reliable payment experiences.
- Resolved customer inquiries promptly, ensuring satisfaction through accurate information.
- Tracked customer orders and provided timely status updates to enhance delivery reliability.
- Maintained records of customer interactions for future reference and addressed feedback to improve service quality.
Bookkeeping Administrative Assistant
ICS
Albuquerque
11.2016 - 02.2018
- Executed daily bookkeeping tasks using QuickBooks to ensure financial accuracy.
- Organized and processed credit card statements for precise expense tracking.
- Assisted in payroll processing, maintaining employee records and confidentiality.
- Prepared financial statements and reports for management.
- Reconciled bank accounts regularly to detect irregularities or discrepancies in transactions.
- Supported CFO in resource allocation and preparation of quarterly tax payments.
Education
High School Diploma -
Sandia High School
Albuquerque, NM05-2002
Skills
Affiliations
- Broadway Ensemble
- Jazz Dance
Timeline
Regional Executive Assistant
Mission BBQ
02.2024 - Current
Catering Center Specialist
Mission BBQ
10.2022 - 02.2024
Bookkeeping Administrative Assistant
ICS
11.2016 - 02.2018
High School Diploma -
Sandia High School