Serena Fruits
Rushville,US
Summary
Dynamic Sales Director, Collections Specialist and Executive Assistant with a proven track record at Wellman Exteriors Inc., excelling in communication and organization. Successfully managed Residential & Multi-Family projects, enhancing scheduling efficiency and ensuring timely payments. Adept at conflict resolution and utilizing QuickBooks for financial accuracy, driving significant improvements in service delivery and client satisfaction. Hardworking and methodical, bringing strong organizational and multitasking abilities that are essential for high-level administrative support.
Overview
7
7
years of professional experience
Work History
Regional Sales Director & Executive Assistant
Wellman Exteriors
07.2022 - 11.2024
- Handled confidential information with discretion and sensitivity towards its nature. As well as monitored and maintaining executive files and records
- Provided administrative support to the CEO in all aspects of daily operations and emails as necessary
- Performed general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping tasks
- Demonstrated ability to work independently while managing multiple projects simultaneously
- Coordinated executive calendar by scheduling meetings with appropriate parties and confirming availability
- Answered phones, handled calls, and fielded appointment requests to assist supervisors
- Prepared travel arrangements and coordinated logistics for executives traveling internationally
- Read and analyzed incoming memos, submissions, and reports to determine significance and distribute to proper staff members
Accounts Receivable & Collections Manager
Fraley & Schilling Inc.
04.2021 - 07.2022
- Identified underlying issues causing overdue payments from logistics/trucking companies and developed effective repayment solutions
- Delivered important documentation to customers, ensuring correct reference details for timely payments
- Monitored customer payment websites to verify accurate information was being provided
- Evaluated payment trends to identify key issues, implementing strategies that significantly reduced overdue accounts and improved cash flow
- Streamlined documentation processes for repayment solutions, enhancing accuracy and ensuring timely payments from clients
Talent Agent / Accounting Services
Rune - Modeling Agency
09.2019 - 05.2022
- Assessed talent capabilities and potential
- Managed talent performance and development
- Ensured financial success for both talent and agency through sound management; collecting and applying payments accordingly
- Streamlined contract negotiations, enhancing talent retention rates and ensuring favorable terms that benefited both clients and the agency
- Evaluated talent profiles to match clients’ needs, resulting in a higher satisfaction rate and repeat business for the agency
- Developed tailored marketing strategies for talent, leading to increased visibility and successful bookings across various platforms
Regional Sales Director & Accounts Receivable
Wellman Exteriors
12.2018 - 10.2020
- Conducted outreach via calls and emails to Residential and Multi-Family Properties & Management Companies to assess needs with creative tactics to convert warm and cold prospects into leads
- Prepared and dispatched service estimates while managing work order entries for scheduling
- Oversaw residential projects in the Indianapolis area, ensuring accurate scheduling and completion
- Handled Accounts Payable and Collections for both Residential and Multi-Family Properties, utilizing QuickBooks for payment processing
- Established strategic partnerships with management companies to expand product offerings in the region
- Monitored costs, competition and supply and demand to establish and adjust selling prices
- Represented company at trade association meetings to promote products
Collections Representative
Sallie Mae
02.2018 - 11.2018
- Analyzed customer accounts, credit reports, and financial statements to determine the best approach for resolution
- Evaluated existing systems and processes used in collections operations and suggested improvements where needed
- Collaborated with internal departments including accounting, sales, marketing, and legal to ensure compliance with company policies and procedures
- Reviewed aged receivables report daily to monitor progress towards goals.
Education
High School Diploma -
Avon High School
Avon, INSkills
- Communication
- Teamwork
- Scheduling
- Sales
- Account Management
- Conflict Resolution
- Organization
- QuickBooks (Beginner)
- Collections
- Customer Service
Timeline
Regional Sales Director & Executive Assistant
Wellman Exteriors
07.2022 - 11.2024
Accounts Receivable & Collections Manager
Fraley & Schilling Inc.
04.2021 - 07.2022
Talent Agent / Accounting Services
Rune - Modeling Agency
09.2019 - 05.2022
Regional Sales Director & Accounts Receivable
Wellman Exteriors
12.2018 - 10.2020
Collections Representative
Sallie Mae
02.2018 - 11.2018
High School Diploma -
Avon High School
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