Kari Layman
Salem
Summary
I am new to working in the cannabis industry. However, I am very knowledgeable in retail and customer service for 20+ years. I am a people person and I enjoy helping customers find what they are looking for. I am looking forward to working in a field with a product that I am familiar with and enjoy.
Retail sales professional versed in product placement and merchandising. Extensive experience in customer relations and promoting customer satisfaction. I have worked in big box retail, small stores, call centers and remotely. I have held many different positions and currently, I am also the event host and vendor curator for a traveling alternative art market in the area that is held monthly.
Overview
31
31
years of professional experience
Work History
Claims Support Specialist
Assurant
Albany, OR
09.2025 - Current
- Customer Service
- Processing payments
- Assist customers with filling and processing claims for cell phones.
Event Host
Market For The Strange
Salem, OR
02.2023 - Current
- Vendor Coordination
- Venue Management
- Customer Service
- Staff management
Customer Service Representative
Freedom Mortgage Corporation
Portland, OR
09.2024 - 03.2025
- Customer Service
- Assist with questions about member's accounts.
Customer Service Representative
Cambia
07.2023 - 04.2024
- Customer Service
- Assist with questions about plans and benefits
Operations Team Member
CommonBond.co
Salem, OR, United States
05.2019 - 06.2022
- Managed and processed Forbearance requests
- Assisted with developing Training materials and training new employees
- Reported progress and data in weekly meetings.
- De-escalated calls and followed through on solutions
Supervisor
FCR
11.2016 - 03.2019
- Customer Service
- Worked on a team for financial techinical support.
- Managed, trained and assisted with team development
Account Manager
Protection 1 Security Solutions
12.2014 - 05.2016
- Customer Service
- Account retention department
Technical Support
Cox Communications
08.2014 - 11.2014
- Customer Service
- Techinical Support for cable services
Individual Tax Support
CCH SureTax
01.2013 - 04.2014
- Customer Service
- Techinical support and software diagnostics for tax software
Customer Service
Sally Beauty
El Dorado, Kansas
09.2012 - 01.2013
- Customer Service
- Cashier
- Stocking and dsiplays
Department Manager
Wal-Mart
El Dorado, Kansas
09.2010 - 01.2013
- Customer Service
- Cashier
- Ordering, stocking and displays
Certified Medication aide
Carrington At Cherry Creek
08.2009 - 01.2010
- Customer Service
- Medication distribution according to physician orders.
Certified Medication aide
Golden Plains Healthcare
03.2007 - 06.2009
- Customer Service
- Medication disbursement according to physician orders
Pre assembly
Electrex, Inc
09.2005 - 11.2005
- Assembling wiring harnesses
Associate
Wal-Mart
Hutchinson, KS
07.2001 - 06.2005
- Customer Service
- Cashier
- Stocking and displays
Assistant Manager
Westport LTD
Olathe, KS
08.1996 - 12.1996
- Customer Service
- Cashier
- Stocking and Displays
Assistant Manager
Catherines Stores Corporation
Overland Park, KS
04.1996 - 09.1996
- Customer Service
- Cashier
- Stocking and Displays
Manager
Kwik Shop Inc.
McPherson, KS
04.1995 - 04.1996
- Customer Service
- Cashier
Education
High School Diploma - Certified Medication Aide
Hutchinson Community College
01-2008
GED - General Studies
Hutchinson Community College
01-1992
Skills
- Customer service
- Adaptive learning
- Payment processing
- Order fulfillment
- Customer Experience
- Product presentation
Websites
Timeline
Claims Support Specialist
Assurant
09.2025 - Current
Customer Service Representative
Freedom Mortgage Corporation
09.2024 - 03.2025
Customer Service Representative
Cambia
07.2023 - 04.2024
Event Host
Market For The Strange
02.2023 - Current
Operations Team Member
CommonBond.co
05.2019 - 06.2022
Supervisor
FCR
11.2016 - 03.2019
Account Manager
Protection 1 Security Solutions
12.2014 - 05.2016
Technical Support
Cox Communications
08.2014 - 11.2014
Individual Tax Support
CCH SureTax
01.2013 - 04.2014
Customer Service
Sally Beauty
09.2012 - 01.2013
Department Manager
Wal-Mart
09.2010 - 01.2013
Certified Medication aide
Carrington At Cherry Creek
08.2009 - 01.2010
Certified Medication aide
Golden Plains Healthcare
03.2007 - 06.2009
Pre assembly
Electrex, Inc
09.2005 - 11.2005
Associate
Wal-Mart
07.2001 - 06.2005
Assistant Manager
Westport LTD
08.1996 - 12.1996
Assistant Manager
Catherines Stores Corporation
04.1996 - 09.1996
Manager
Kwik Shop Inc.
04.1995 - 04.1996
High School Diploma - Certified Medication Aide
Hutchinson Community College
GED - General Studies
Hutchinson Community College
Permit
OLCC Permit Effective: 03/09/2026-03/09/2031