ERIC KONOPA
Simms
Summary
Since getting out of the Marine Corps, I have continued to dedicate myself to serving our great nation and community. I'm committed to learning and improving every day, and I welcome criticism. I am self-driven and highly motivated to learn and excel at any task offered. I still hold my core values to heart: Honor, Courage, and Commitment, and I carry those values everywhere I go.
Overview
17
17
years of professional experience
Work History
Claims Support Specialist
Progressive
06.2025 - Current
- Sets up new claims via inbound calls while conveying proper follow up expectations with limited assistance.
- Creates an easy, caring, and confident claims experience while delivering tough messages and on occasion diffusing highly emotional and/or stressful situations for our customers.
- Provides customer service by gathering information on existing claims and directing customer to the appropriate party.
- Applies changing procedures and processes.
- Able to work assigned schedule subject to Progressive's flexible schedule policies and practices.
- Set up mitigation process on applicable claims.
Medical Payment Adjuster
Progressive Insurance
Simms
02.2023 - 08.2024
- Employed bill adjudication software to accurately reprice medical billings.
- Identified and addressed wage exposures on medical claims promptly.
- Reviewed wage loss expenses and documentation for payment consideration.
- Interpreted policy language upon receipt of subrogation demands to assess reimbursement obligations.
- Analyzed medical records and terminology related to injuries comprehensively.
- Conducted research to correlate medical records with motor vehicle accidents and related injuries.
- Followed up with providers to secure medical records, recognizing the need for IME/IMR evaluations.
- Investigated coverage, fraud, injury causation, and subrogation issues on assigned claims.
Claims Support Representative
Progressive Insurance
Simms
03.2022 - 03.2023
- Sets up new claims via inbound calls while conveying proper follow up expectations with limited assistance.
- Creates an easy, caring, and confident claims experience while delivering tough messages and on occasion diffusing highly emotional and/or stressful situations for our customers.
- Provides customer service by gathering information on existing claims and directing customer to the appropriate party.
- Applies changing procedures and processes.
- Able to work assigned schedule subject to Progressive's flexible schedule policies and practices.
- Set up mitigation process on applicable claims.
Firefight / EMT
Marion County Fire Department
Ocala
09.2018 - 05.2019
- Providing necessary first aid and life support as necessary; operated numerous types of rescue, emergency and fire suppression equipment as necessary.
- Operating tools and equipment used for firefighting safely and effectively.
- Performing emergency medical duties as designated by state health and regulatory agencies for an Emergency Medical Technician.
Correctional Officer Sergeant
Florida Department of Corrections
Ocala
04.2014 - 08.2017
- Supervises the work of Correctional Officers in the safe custody, discipline, and welfare of inmates or parolees on an assigned watch or in a major area; calls roll of Correctional Officers supervised; makes inspection tours to see that Correctional Officers are alert and diligent in the performance of their duties; conveys to superiors complaints made by Correctional Officers and inmates; takes, receives, and checks periodic counts of inmates; directs the inspection of quarters of inmates for contraband, sanitary conditions, and orderliness; examines incoming and outgoing mail; develops procedures and posts orders; provides on-the-job training for Correctional Officer staff; promotes acceptable attitudes and behavior of inmates; rates inmates on conduct and productivity; directs visits to inmates and makes arrangements for showing visitors about the facility; reports infractions of rules and regulations and irregular or suspicious occurrences and takes or recommends appropriate action; prevents escapes and injury by inmates to themselves and to property; searches for and recaptures escaped inmates; receives, checks, and issues guns, ammunition, and other supplies and equipment; may participate as a leader in the group treatment program for inmates or parolees; prepares employee and performance reports; and keeps records and prepares reports.
0311 (Infantry)
United States Marine Corps
Ocala
11.2008 - 09.2012
- A rifleman may employ the M4 carbine, the M203 grenade launcher, the M27 Infantry Automatic Rifle, AT4 and LAW rockets.
- Riflemen are the primary scouts, assault troops, and close combat forces available to the Marine Air Ground Task Force.
- They are the foundation of the Marine infantry organization, and as such are the nucleus of the fire team in the rifle squad, the scout team in the LAR squad, scout snipers in the infantry battalion, and reconnaissance or assault team in the reconnaissance units.
- Noncommissioned officers are assigned as fire team leaders, scout team leaders, rifle squad leaders, or rifle platoon guides.
- The mission of the Marine Corps rifle squad is to locate, close with and destroy the enemy by fire and maneuver or to repel the enemy's assault by fire and close combat.
Education
Firefighting and EMT academy -
Lake Technical College
Eustis, FloridaCorrection Officer Training -
Corrections Academy
Lowell, FloridaPolice Academy -
College of Central Florida
Ocala, FloridaHigh School Diploma -
Continental Academy
Ocala, FloridaSkills
- Critical Thinking
- Customer service
- Microsoft Programs
- Communication
- Adaptability
- Teamwork Skills
- Problem Solving
Timeline
Claims Support Specialist
Progressive
06.2025 - Current
Medical Payment Adjuster
Progressive Insurance
02.2023 - 08.2024
Claims Support Representative
Progressive Insurance
03.2022 - 03.2023
Firefight / EMT
Marion County Fire Department
09.2018 - 05.2019
Correctional Officer Sergeant
Florida Department of Corrections
04.2014 - 08.2017
0311 (Infantry)
United States Marine Corps
11.2008 - 09.2012
Firefighting and EMT academy -
Lake Technical College
Correction Officer Training -
Corrections Academy
Police Academy -
College of Central Florida
High School Diploma -
Continental Academy