Kari Mason
Fresno
Summary
Dynamic operations manager with a proven track record in enhancing service efficiency and customer satisfaction. Expertise in staff training and development, driving guest engagement, and maximizing sales. Excellent customer service skills and interpersonal communication with guests.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Owner/Operator
Huckleberrys
Fresno, CA
02.2017 - Current
- Development and implementation of operational protocols to enhance service efficiency and customer satisfaction.
- Train and mentor staff on best practices in food preparation and customer service standards.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
Manager/Server
Huckleberrys
Fresno, CA
06.2009 - 02.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cashier
Savemart
Clovis, CA
08.1995 - 06.2001
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances throughout shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues.
Education
Court Reporting
Bryan University
Los Angeles, CAMusic
Fresno State
Fresno, CAHigh School Diploma -
Buchanan High School
Fresno, CaSkills
- Operations management
- Hiring
- Staff training and development
- Exceptional customer service
- Strong work ethic
- Guest engagement
- High volume dining
- Sales expertise
Certification
California Food Manager Certificate
RBS Certificate
DFEH Harassment Training Certificate
Timeline
Owner/Operator
Huckleberrys
02.2017 - Current
Manager/Server
Huckleberrys
06.2009 - 02.2017
Cashier
Savemart
08.1995 - 06.2001
Court Reporting
Bryan University
Music
Fresno State
High School Diploma -
Buchanan High School