Kari McDade
Dover,OH
Summary
Accomplished marketing and sales manager with expertise in team leadership and customer service excellence. Proven ability to implement streamlined processes for service access while developing community partnerships that enhance brand visibility and drive sales growth.
Overview
30
30
years of professional experience
Work History
Marketing and Sales Manager
Wagner's Glass Tinting
Dover, OH
02.2021 - Current
- Developed and published online advertising campaigns to enhance visibility
- Shared business updates across social media platforms to engage audience
- Responded to sales inquiries and quotes via messenger or email to facilitate customer communication
- Creating collaborations between local businesses for furthering community and sales
- Scheduled daily operations for business activities.
Assistant Director / Program Coordinator
Friends of the Homeless / Pathway to Wellness
New Philadelphia, OH
04.2019 - 07.2021
- Creating programming and policies
- Established and nurtured partnerships with local organizations to strengthen community outreach efforts.
- Collaborated with local organizations to strengthen partnerships and resource sharing.
- Executed targeted marketing strategies to increase awareness and participation in programs and services.
- Planned and organized events to foster community involvement and promote services.
- Streamlined client intake processes to improve access to services and enhance referral efficiency.
- Facilitated all intakes/drug screening
- Managing staff and guests in shelter
- Oversaw the men's sober living house on premises.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Quickbooks for payroll and organization management
Store Manager
Sprint by Mobile Now
New Philadelphia, OH
09.2016 - 04.2019
- Developed and implemented sales strategies to enhance store performance.
- Managed daily store operations and maintained inventory levels.
- Trained and supervised staff on customer service protocols, enhancing customer satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Resolved customer inquiries and complaints effectively and promptly.
- Recruited and trained new employees to ensure team readiness.
- Managed inventory tracking and physical inventory counts, reducing stock discrepancies.
- Oversaw visual merchandising to ensure appealing product displays.
- Identified operational issues and implemented process improvements, increasing workplace safety and efficiency.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Customer Service
Kimble Refuse and Recycle
Dover, OH
05.2014 - 12.2015
- Managed communication, customer support, and product representation, ensuring client satisfaction and loyalty.
- Responded to inquiries from members, staff, and clients via mail, e-mail, and fax, while maintaining accurate records.
- Built relationships with internal departments through effective communication, enhancing collaboration.
Education
Bachelors - Criminal Justice
Kent State University
New Philadelphia, OH05-2013
Skills
- Sales management strategies
- Digital marketing
- Market analysis
- Customer insights
- Sales forecasting
- Retail management
- Client relationship management
- Program management
- Event planning coordination
- Training and development
- Recruitment coordination
- Mac OS and Windows proficiency
- Time management techniques
- Communication skills
- Team building and leadership
- Customer service excellence
- Case management
Languages
Spanish, Intermediate
Groups
- Cleveland Clinic - Union Hospital Auxiliary, 01/01/19 to 8/2024, Build and maintain rapport with donors and sponsors, including demonstrated experience in and ability to be successful in face-to-face solicitation, Collaborate with team, families, friends, donors and sponsors for successful fundraising and event planning
- Heart of a Rockstar, 05/01/14 to 6/2024, Build and maintain rapport with donors and sponsors, including demonstrated experience in and ability to be successful in face-to-face solicitation, Collaborate with team, families, friends, donors and sponsors for successful fundraising and event planning
- Compass Crisis Center, 09/01/09, 12/01/14, Interviewed clients individually and with families to determine what services would best address their needs, Advised patients on community resources, made referrals and devised realistic treatment plans, Assessed patient and delivered comprehensive case management services, Communicated with public social and welfare agencies to obtain and provide information, Presented case history material for review and discussion with other staff members, Evaluated and addressed individual client needs and concerns, Consulted with other professionals regarding the treatment of specific clients, Completed intake assessments with patients and drafted community re-entry plans following treatment, Managed caseloads and acted as an advocate for client rights, Maintained thorough case history records and wrote detailed reports
Timeline
Marketing and Sales Manager
Wagner's Glass Tinting
02.2021 - Current
Assistant Director / Program Coordinator
Friends of the Homeless / Pathway to Wellness
04.2019 - 07.2021
Store Manager
Sprint by Mobile Now
09.2016 - 04.2019
Customer Service
Kimble Refuse and Recycle
05.2014 - 12.2015
Bachelors - Criminal Justice
Kent State University