Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Kari Miles

Crestview,FL

Summary

Successful professional with 14.5+ years of experience and a proven knowledge of customer relations, project organization, and teamwork. Aiming to leverage my skills to successfully fill the role at your company.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Customer Care Representative

John Shaffer State Farm
01.2023 - Current
  • Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Reduced response times with streamlined communication strategies, enhancing overall customer experience.
  • Fostered strong relationships with key clients through proactive communication and personalized service offerings.
  • Managed a team of customer care representatives and fostering a positive work environment.
  • Mentored new hires, ensuring consistent quality of service across the team.
  • Championed the use of CRM tools to manage customer interactions more effectively and efficiently.

Sales and Marketing Manager

Schmidt's Music
07.2015 - 01.2023
  • Created and managed all marketing strategies, collateral materials, and school events
  • Transformed the website and social media platforms to better engage customers and promote sales
  • Managed work-flow between staff members while keeping detailed documentation of projects.
  • Improved brand visibility with well-executed promotional campaigns and engaging social media content.
  • Managed sales promotions and marketing strategies on major social media sites.

Hardlines Team Member

Target
06.2014 - 08.2015
  • Promoted customer loyalty through friendly service and knowledgeable assistance
  • Quickly and efficiently processed cash, card, check, and all other transactions
  • Replenished sales floor merchandise and organized sales, racks, and bins for optimal service.

Cashier, Bagger, DSD Clerk

Piggly Wiggly
01.2008 - 06.2014
  • Maintained an accurate drawer count while processing all forms of transactions
  • Placed customer purchases into bags and into the customer's vehicle
  • Checked in vendors and truck deliveries based on our needs, verifying the quantities on hand.

Education

Bachelor's of Arts - Music Education

University of West Florida
Pensacola, FL
12.2013

Associate's of Arts - Music Education

Chipola College
Marianna, FL
05.2011

Skills

  • Proficient in Microsoft and Google programs (ie Word, Excel, Publisher, etc)
  • Content creation for blog posts, social media, websites, email marketing, etc
  • Recruiting, hiring, managing, and training of team members
  • Exceptional communication
  • CRM software expertise
  • Data Entry

Awards

Graduated Magna Cum Laude and maintained the Dean's List all semesters

Certification

  • Licensed Florida and Alabama 2-20 General Lines Agent - Licensed June 2023
  • Notary Public - State of Florida

Timeline

Lead Customer Care Representative

John Shaffer State Farm
01.2023 - Current

Sales and Marketing Manager

Schmidt's Music
07.2015 - 01.2023

Hardlines Team Member

Target
06.2014 - 08.2015

Cashier, Bagger, DSD Clerk

Piggly Wiggly
01.2008 - 06.2014

Bachelor's of Arts - Music Education

University of West Florida

Associate's of Arts - Music Education

Chipola College

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Kari Miles