Summary

Overview

Work History

Education

Skills

Timeline

KARI MILLER

Wolf Lake,MI

Summary

Reliable medical support professional with 20 years of experience in the healthcare environment. Expertly can assist with office operations and offer physician support. Pleasant and professional during each patient interaction to improve satisfaction ratings and patient retention. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Ready to use and develop clinical and administrative skills in a Medical Office Administration role.

Proficient in coordinating patient care and managing office operations within fast-paced healthcare environments. Skilled in enhancing patient experiences through compassionate communication and efficient scheduling. Ready to contribute to a Medical Office Administration role by applying clinical and administrative expertise.

Overview

years of professional experience

Work History

Certified Clinical Medical Assistant / Referrals Coordinator

Private Practice

03.2025 - Current

Gathered and verified patient insurance information for specialty procedures, streamlining the referral process.
Worked with third party insurance prior authorization websites to ensure a smooth process for patient needs.
Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
Welcomed patients, documenting vital signs including blood pressure and weight to support accurate health assessments.
Ensured patient rooms were stocked with necessary supplies, facilitating efficient care delivery.
Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.

Certified Clinical Medical Assistant

Corewell Health ( AKA Spectrum Health)

Greenville, USA

07.2022 - 03.2025

Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Collected and documented patient medical information such as blood pressure and weight.
Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure.
Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
Demonstrated strong multitasking skills by answering phones and processing billing inquiries while performing clinical tasks.
Established rapport with diverse patient populations through compassionate listening and empathetic communication.
Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Performed medical records management, including filing, organizing and scanning documents.
Performed pulse oximetry measurements to assess patient oxygen levels.
Oriented and trained new staff on proper procedures and policies.
Completed EKGs and other tests based on patient presentation in office.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
Sanitized, restocked, and organized exam rooms and medical equipment.
Website: Not provided
Obtained client medical history, medication information, symptoms, and allergies.
Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
Created and maintained organization website to enhance online presence.

Path Lab Assistant

Spectrum Health Big Rapids Hospital

Big Rapids, USA

01.2021 - 06.2022

Prepared specimens for testing and analysis.
Performed diagnostic and therapeutic laboratory procedures.
Demonstrated competence in collecting lab samples for testing.
Prepared samples for centrifugation, aliquoting and preserving sample integrity.
Managed specimen sample handling, receiving, storage and inventory.
Tracked collected specimens by initialing, dating, and noting times of collection.
Maintained documentation on tests performed in lab.
Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
Tracked supply usage and ordered materials proactively to maintain optimal inventory levels.
Maintained lab by calibrating equipment and cleaning surfaces and items used.
Demonstrated flexibility working in a fast-paced and ever-changing environment.
Worked closely with lab staff on special projects.
Streamlined sample processing and data recording procedures to enhance laboratory workflow.
Provided support to colleagues by clarifying laboratory procedures and equipment usage.
Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
Developed and maintained courteous and effective working relationships.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Exceeded goals through effective task prioritization and great work ethic.
Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
Monitored supply levels and ordered materials to ensure adequate inventory.
Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Participated in lab meetings and project presentations.
Recorded and analyzed data to produce reports of results.
Developed new protocols and improved existing laboratory processes.
Website: Not provided
Developed new protocols and improved existing laboratory processes.
Monitored and documented safety standards to verify compliance.
Maintained website content to ensure information accuracy and accessibility.

Medical Front Office Receptionist

White Pine Family Medicine

Cedar Springs, USA

12.2019 - 12.2020

Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Followed document protocols to safeguard confidentiality of patient records.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients' privacy.
Organized patient scheduling processes to optimize appointment management., check-in, check-out and payments for billing.
Facilitated communication between patients and departments to ensure seamless care coordination.
Coordinated patient scheduling, check-in, check-out, and billing payments to enhance patient flow.
Fielded patient concerns and liaised between physician, patient, and insurance company to resolve issues promptly.
Supplied detailed website information to assist patients with inquiries. to assist with patient inquiries.

Patient Registration Specialist

Cherry Health

Grand Rapids, USA

07.2015 - 11.2018

Accurately inputted patient and insurance information into company's computer system.
Scheduled daily appointments for 7 behavioral therapy clinician as well as psychiatrist using computerized calendars.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Collected, organized and entered patient data into medical systems.
Conducted quality improvement and customer satisfaction surveys, gathering feedback to enhance patient care.
Responded to correspondence from insurance companies to verify patient's coverage.
Executed clerical tasks to support clinic operations.
Clarified financial responsibilities to patients and outlined payment options and collection procedures.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Enhanced office productivity by handling high volume of callers per day.
Helped patients complete necessary medical forms and documentation.
Liaised between physician, patient, and insurance company to address concerns and ensure effective communication regarding patient care.
Provided support to team members by developing creative solutions for complex scheduling and conflict resolution challenges.
Imaged and scanned patient and registration documentation into electronic patient records.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Sorted and categorized paperwork to enhance office efficiency. to streamline office processes. such as charts and reports for office and patient needs.
Maintained a neat waiting room by organizing magazines and cleaning surfaces. and organized by stacking magazines, removing trash and cleaning glass.
Completed and filed financial documentation for accounting purposes.
Website: Not provided

Laboratory Service Assistant

Holland Hospital

Holland, USA

10.2010 - 07.2015

Assisted in the development of new testing procedures, contributing to the continuous improvement of laboratory services.
Identified issues, analyzed information, and implemented solutions to enhance operational effectiveness.
Prioritized urgent samples to support medical professionals.
Exceeded goals through effective task prioritization and great work ethic.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Resolved concerns with products or services to help with result turnaround time to ordering provider and care team.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Conducted monthly physical inventory counts to ensure accurate stock levels.
Completed accurate order entry and data verification.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Contributed to development of new testing procedures, supporting continuous improvement of laboratory services.
Streamlined sample processing and data entry tasks, enhancing overall laboratory efficiency.
Set and oversaw quality assurance guidelines for laboratory work.
Website: Not provided

Lab Phlebotomist

Spectrum Health Hospital