KARI ROJAS

This position directly supports state authorization, professional licensure/certification, institutional accreditation, and related compliance functions for delivery of courses/programs/activities at CMU’s main campus, off campus additional locations, and CMU online in support of the university community by researching primary and secondary sources to collect, analyze, prepare, and coordinate information for compliance-required surveys, screening forms, general and direct disclosures, academic program determinations, reports, etc. required by regulatory and accrediting bodies, related to program-related approvals and/or requests to state, national and/or international authorization authorities in support of the delivery of educational courses/programs. This position also directly supports the campus community through oversight of the affiliation agreement process related to student experiential activities inside and outside of Michigan for CMU’s main campus, off campus additional locations, and online, including working directly with academic departments and external agencies across the US. Additionally, this position includes supervision responsibilities of the Coordinator, Compliance Support Services and Coordinator, Affiliation Agreements positions within the Licensure, Regulatory Services & Human Capital Department (LRSHC) and budget and credit card reconciliation responsibilities, and website design/content for all LRSHC and the Veterans’ Resource Center.

I also gained valuable experience during my most recent interim position involving staff employment searches and adjunct faculty recruiting, approval, and assignment processes. This position directly supports faculty academic approval and hiring of part time adjunct faculty in support of the campus community through the hiring process in support of the delivery of education courses for off-campus additional locations and CMU online.

• Understanding requirements of state, federal, and international laws, rules, and regulations as they relate to authorization (i.e., survey needs, assessments, reports, etc.); completing required surveys, assessments, and reports in a proactive manner; implementing communication and appropriate strategies to assure compliance.

• Assisting in the research of current state authorization, professional licensure/certification, and other related regulatory laws, statutes, and administrative codes to identify submission and compliance requirements supportive of regulatory requirements and authorization initiatives that relate to courses and/or programs delivered, including other on-ground activities, outside of Mount Pleasant, Michigan.

• Performing accurate numerical and statistical calculations to prepare required reports.

• Maintaining current working knowledge of distance higher education regulations and best practices that may impact state authorization activities, professional licensure/certification, military compliance activities, and other related compliance needs.

• Understanding affiliation agreement requirements and process to review/negotiate student placements in support of student academic requirements for completion of degree programs.

• Contributing to the completion of other responsibilities within the department as requested.

Served as primary communication for the postsecondary institution licensure, regulatory services & human capital department within each state's department of education. Coordinated the research and collection of data necessary to complete licensure application and renewal documents, managed the certification/credentialing matters with the academic departments and submitted appropriate approval paperwork. Facilitated compliance and completion of requirements with key stakeholders concerning requirements pursuant to each state's requirements. Developed and conducted student surveys to facilitate collection of data required by licensure commissions. Coordinated MOU's/MOA's and other documents for appropriate review and signature, as well as, monthly, quarterly, annual, and bi-annual reports as required for compliance with state and foreign licensure requirements. Conducted training for off campus and online staff and academic partners regarding licensure requirements. Created spreadsheets and databases utilized to track relevant information required to prepare licensure renewal reports. Served as ADA liaison between Student Disability Services and off-campus and online. Interim ombudsperson experience managing student issues and concerns. Served as first line proofreader for review generating accurate summaries. As a team member, supported department’s Staff Resources, Faculty Approval and Recruiting issues/projects assigned.

▪ Coordinated and prepared state authorization licensure applications & renewal documents to ensure CMU is compliant with state and federal regulations. ▪ Assisted with preparation and monitoring of reports regarding status of off-campus sites as required by the University accreditation body, the US Department of Education, and states' licensing regulations resulting in CMU’s compliance with state and federal regulations. ▪ Developed in coordination with the Director and Associate Director and maintain CMU’s Global Campus Compliance website as required by state and federal regulations fulfilling university obligations.

▪ Developed in coordination with the Director and Associate Director and maintain CMU’s State Authorization Resource, providing the CMU community with authorization requirement regarding face-to-face and online approvals, hybrid authorization, experiential activities, agent authorization, marketing, and non-credit authorization to ensure CMU is compliant with state and federal regulations.

▪ Prepared the State Authorization Reciprocity Agreement (SARA) application in coordination with the Director and Associate Director. Successfully secured SARA participation for CMU to make it easier for students to take online courses offered by postsecondary institutions based in another state.

Primary responsibilities included developing and maintaining computer based processes for tracking and monitoring GoArmyEd, Air Force, Navy, and Coast Guard requirements for all military students seeking tuition assistance. Served as focal point for the GoArmyEd, Air Force, Navy, and Coast Guard and the military portal contracts. Coordinated and facilitated compliance and completion of requirements with key stakeholders under the GoArmyEd contract, as well as tasks performed by key stakeholders including call center, center services, advising, program administrators, financial services, course scheduling, and information technology personnel. As the focal point, respond directly to students regarding military issues. As part of being the primary troubleshooter for the GoArmyEd portal receiving, researching and resolving help desk complaints. Acted as liaison between IBM, GoArmyEd, SOCAD, ACES and off-campus and online and served as CMU’s representative in the GoArmyEd mentorship program and on the advisory board. Developed and conducted training for off-campus and online staff regarding GoArmyEd and Air Force requirements and other service branches, as needed. Served as ADA liaison for Student Disability Services and off-campus programs. Assisted with lease and facilities documentation and managed tuition notifications and bulletin mailings for the department.

▪ Developed and maintained processes within CMU’s financial unit, student services units, and marketing and within the GoArmyEd portal for more than 10% of off-campus student population. Overseeing entry of the common application data to the call center database, uploaded student agreements, registrations, grades, and student invoicing resulting in CMU Army and Reservists complying with GoArmyEd requirements to secure tuition assistance for payment of CMU classes to earn degree.

▪ Coordinated the research and collection of data necessary to complete licensure application and renewal documents as well as facilitating completion of requirements with university key stakeholders to ensure CMU is compliant with state and federal regulations.

▪ Developed and conducted student surveys to facilitate collection of data required by licensure commissions resulting in receiving 35-40% responses which provided optimum feedback to state authorization agency and maintaining CMU’s authorization to offer programs in that state.

▪ Coordinated procurement and renewal of school licensing and agent bonds. Facilitating completion with key university stakeholders and the outside bond company to ensure CMU is compliant with state and federal regulations.

Retrieved data for out-of-state licensing approvals from CMU’s internal student system ISIS and data system SIS. Developed and maintained spreadsheets for collected data. Assisted with processing and maintaining files for all active MOU/MOA’s. Organized meetings and maintained Outlook calendars. Maintained the database for mailings concerning tuition increases and bulletin information. Reconciled budgets for Administrative Services, including PVS net credit card accounts. Ordered office supplies for entire Administrative Services unit online. Updated contracts for adjunct faculty, advisors, and project reviewers. Served as Ombudsperson for College of Extended Learning. Administered paperwork and accommodations for Student with Disabilities for the College of Extended Learning. Conducted special projects and assignments as directed.

▪ Reviewed processes within Administrative Services for efficiency and implemented changes as directed by the Director with positive feedback. Changes included the transition of student admission and graduation letters from the marketing department to center services, decreasing the number of days of delivery from CMU to student from 21 to 7 and developing mail merges for letters and contracts resulting in decreasing employee manual entry time and streamlining the process.

▪ Maintained the database for tuition increases and bulletin information mailings ensuring compliance with CMU’s MOU/MOA’s.

Conducted special projects and assignment as directed by the Associate Dean. Maintained the Office of Research and sponsored programs, graduate studies websites as well as faculty and student Microsoft Access databases. Reviewed theses, doctoral research projects and dissertations in collaboration with the assistant to the Dean. Assisted with the planning and organizing programs such as graduate student orientation and graduate assistant training. Processed paperwork, organized meetings, and maintained files for graduate student research grants, graduate student publication and presentation grants, dissertation research support and president's and provost's awards. Managed the graduate assistantships award budget through the college of graduate studies for KCP Future Faculty Fellowship and Graduate Research Fellowships. Revised forms, handbooks, and guidelines. Coordinated and prepared mailings. Maintained records for technology inventories. Performed software updates in the College of Graduate Studies, Office of Research and Sponsored Programs, MSA and McNair Programs.

Receptionist duties included walk-in clients, clerical support for the Institutional Review Board and maintained information in the InfoEd database for pending and funded grants and contracts. Coordinated and maintained mailings and forms for grants and contracts. Produced the “Spotlight” publication. Ordered supplies for the College of Graduate Studies, Office of Research and Sponsored Programs as well as the MSA Department.

Receptionist for walk in and phone calls from prospective and attending graduate students. Maintained a prospective graduate student Microsoft Access database. Responded to daily/multiple incoming graduate email transmissions and corresponded with other departments on campus. Managed metered incoming and outgoing mail.

Supervised 8 service station accounting clerks. Responsible for all information received from 144 service stations including credit cards, vendor coupons, fuel deliveries, and adjustments to merchandise inventory. Verified and made changes to all fuel variances due to meter and fuel delivery problems. Researched merchandise inventory audit problems due to invoice retail problems and adjustment differences and cash discrepancies due to register problems and loss of sales. Updated the Oracle System ensuring correct codes were entered in the General Ledger. Prepared daily Microsoft Excel spreadsheets for management of counts for processing done by the clerks.