Kari Wiessner
Eden Prairie,MN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
Work History
Chat Support Representative
URBN
Minneapolis , MN
05.2018 - 01.2025
- Promoted available products and services to customers during service, account management and order calls.
- Performed quality assurance checks on completed tickets to ensure accuracy of information provided to customers.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered customer inquiries regarding product features, pricing plans and orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Suggested alternative solutions when unable to resolve the issue at hand.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
Customer Service Representative
Hennepin County
Minneapolis, Minnesota
12.2022 - 12.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Helped to de-escalate angry customers during personal interactions at my counter.
- Processed drivers license, instructional permits.
- Processed birth, death and marriage certificates.
- Handled cash, credit card transactions.
- Processed tabs, car registration and title transfers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided exceptional customer service to ensure customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Instructed customers what was needed to get licenses back.
- Processed DNR licenses and permits.
- Processed property tax payments.
Home Healthcare Specialist
Private Family Client
Edina, Minnesota
10.2019 - 05.2020
- Assisted with light housekeeping tasks as needed by clients who were unable to do so themselves.
- Accompanied clients to doctors' offices or on other trips outside home.
- Provided emotional support to patients facing challenging diagnoses or long-term conditions.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Developed individualized care plans that addressed each patient's unique needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Collaborated closely with family members or caregivers to ensure continuity of care across settings.
- Documented care provided and submitted notes to supervisor.
Administrative Coordinator
Maisons llc
Minneapolis , Minnesota
06.2010 - 04.2018
- Greeted clients and customers upon arrival at the office and directed them accordingly.
- Assisted in the preparation of presentations, reports and other documents as needed.
- Scheduled travel arrangements for business trips, conferences, and other events.
- Worked with finance department to file receipts and reimbursements.
- Organized office supplies inventory and placed orders when necessary.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Computed balances, totals or commissions to support accounting team.
- Coordinated scheduling and logistics for executive meetings and company events, ensuring seamless execution.
- Organized and maintained filing systems for sensitive documents.
- Answered phones and routed calls to appropriate personnel.
- Acted as a liaison between different departments to facilitate communication and project collaboration.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
Education
Bachelor of Arts - Beauty And Business
Aveda Institute
Minneapolis , Minnesota07-2000
Associate of Applied Science - Social Work
Normandale Community College
Minneapolis, MNSkills
- CRM software
- Effective communication
- Teamwork
- Resourcefulness
- Customer service excellence
- Data entry accuracy
- Microsoft office expertise
- Task prioritization
- Professional phone voice
- Product and service sales
- Problem-solving abilities
Timeline
Customer Service Representative
Hennepin County
12.2022 - 12.2023
Home Healthcare Specialist
Private Family Client
10.2019 - 05.2020
Chat Support Representative
URBN
05.2018 - 01.2025
Administrative Coordinator
Maisons llc
06.2010 - 04.2018
Bachelor of Arts - Beauty And Business
Aveda Institute
Associate of Applied Science - Social Work
Normandale Community College