Kari Williams
Elwood,IN
Summary
Transformational operations leader with 20 years driving revenue growth, financial performance, and operational excellence for multi-specialty healthcare organizations. Expert in building scalable infrastructures, optimizing financial strategy, and aligning cross functional teams to accelerate top-line and bottom-line results. Known for elevating performance by redesigning systems, modernizing processes, and enabling organizations to exceed aggressive revenue targets. Strong executive presence with proven ability to unify clinical, financial, and operational teams behind strategy that fuels sustainable growth.
Overview
21
21
years of professional experience
Work History
Vice President Business Operations
American Health Network, Optum
Carmel, IN
03.2023 - Current
- Lead operational strategy for revenue and clinical support functions, aligning initiatives with organizational goals and driving 15% growth in operational efficiency.
- Implement process and technology enhancements improving throughput, compliance, and reporting accuracy
- Partner with executive and clinical leadership to align value-based care, quality metrics, and financial outcomes
- Lead large, matrixed teams; influence physicians and cross-functional stakeholders
- Drive KPI governance, data-driven reporting, and continuous performance improvement
Revenue Cycle Director
American Health Network, Optum
Carmel, IN
06.2022 - 03.2023
- Led enterprise revenue cycle for multi-specialty practices
- Expanded communication and operational alignment across departments, reducing friction and improving revenue continuity.
- Produced financial reporting, forecasting, and analysis to support enterprise-level decision-making.
- Strengthened alignment between operations and clinical leadership to enhance access and outcomes
Associate Director of Patient Access
American Health Network/ Optum
Noblesville, IN
10.2021 - 06.2022
- Led front-end clinical operations including call center, referrals, prior authorization, and patient access workflows
- Managed 49+ FTEs across multi-site operations, improving staffing models and service delivery
- Reduced call abandonment 20%+ and increased front-end collections and accuracy by 10–15%
- Ensured compliance with operational, regulatory, and payer requirements
Patient Access Manager
Riverview Health
Noblesville, IN
07.2019 - 09.2021
- Led patient intake processes, enhancing workflow efficiency and reducing wait times
- Developed and executed budgets, staffing plans, and operational KPIs
- Developed training programs for new staff, improving onboarding and service quality.
- Led initiatives improving patient experience, financial counseling, and service efficiency
Revenue Cycle/Financial Services Progressive Roles
Riverview Health
Noblesville, IN
03.2005 - 01.2019
- Advanced through leadership roles across billing, AR, collections, and operations
- Improved cash collections, reduced bad debt, and supported audits and compliance
- Standardized workflows and led training initiatives to improve team performance
Education
MBA - Business Administration And Management
Western Governors University
Salt Lake City, UTBachelor of Science - Business Administration
Western Governors University
Salt Lake City, UTSkills
- Enterprise & Multi-State Operations Leadership
- P&L Ownership, Budgeting & Cost Optimization
- Clinical Operations & Patient Access Transformation
- Value-Based Care, Quality & Compliance (HEDIS Alignment)
- Data-Driven Performance Management & KPI Governance
- Culture, Talent Development & Succession Planning
- Cross-Functional & Physician Leadership Collaboration
- Process Optimization, Automation & Technology Enablement
Timeline
Vice President Business Operations
American Health Network, Optum
03.2023 - Current
Revenue Cycle Director
American Health Network, Optum
06.2022 - 03.2023
Associate Director of Patient Access
American Health Network/ Optum
10.2021 - 06.2022
Patient Access Manager
Riverview Health
07.2019 - 09.2021
Revenue Cycle/Financial Services Progressive Roles
Riverview Health
03.2005 - 01.2019
MBA - Business Administration And Management
Western Governors University
Bachelor of Science - Business Administration
Western Governors University