Summary
Overview
Work History
Education
Skills
Timeline
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Karia Murphy

Fort Collins

Summary

Experienced with customer service and support, providing tailored solutions to enhance client satisfaction. Utilizes clear communication and active listening to address and resolve issues efficiently. Track record of problem-solving and maintaining positive customer relationships.

Overview

19
19
years of professional experience

Work History

Service Experience Representative

Nordstrom Rack
10.2024 - 06.2025
  • Assisted customers with inquiries and resolved issues to enhance service experience.
  • Learned company products and services to provide accurate information to customers.
  • Supported team in maintaining a positive customer environment through effective communication.
  • Documented customer interactions in CRM system for efficient tracking and follow-up.
  • Assisted in training new employees, ensuring a thorough understanding of company policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.

Lead Brand Associate

Old Navy
08.2016 - 06.2024
  • Assisted in developing brand strategies to enhance product visibility and market presence.
  • Supported marketing campaigns through social media content creation and audience engagement initiatives.
  • Conducted market research to identify consumer trends and competitive positioning for brand optimization.
  • Collaborated with cross-functional teams to ensure brand consistency across various channels and platforms.
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Led training sessions for new team members on company policies, procedures, and best practices for success in their roles as Brand Associates.

Customer Support Specialist

Sitel
01.2006 - 01.2008
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to enhance customer satisfaction and streamline support processes.
  • Trained new team members on best practices for customer support and system navigation.
  • Analyzed customer feedback to identify trends and implement improvements in service delivery.
  • Managed escalations with professionalism, ensuring timely resolution of complex issues.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.

Education

Associate of Arts - General Studies

Aims Community College
Greeley, CO
05-2020

Skills

  • Call center experience
  • Complaint handling
  • CRM software
  • Teamwork
  • Customer service
  • Problem-solving skills
  • Problem-solving
  • Multitasking Abilities

Timeline

Service Experience Representative

Nordstrom Rack
10.2024 - 06.2025

Lead Brand Associate

Old Navy
08.2016 - 06.2024

Customer Support Specialist

Sitel
01.2006 - 01.2008

Associate of Arts - General Studies

Aims Community College

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Karia Murphy