Summary
Skills
Work History
Education
Certification
Generic

Karian Hernandez

The Bronx,NY

Summary

Dynamic General Manager with a proven track record at Maman, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic initiatives and streamlined service delivery. Skilled in budget development and labor cost controls, fostering a collaborative environment that drives performance and efficiency. Bilingual with strong problem resolution abilities.

Skills

  • Leadership and team building
  • Problem resolution with 8 hours De-escalation training
  • Operations management
  • Staff management & schedule building
  • Labor cost controls
  • Accounting experienced alongside conducting payroll
  • Bilingual
  • Microsoft word & spreadsheet efficiency
  • Budget development

Work History

General Manager

Maman
Manhattan, NY
04.2021 - 11.2025
  • Oversaw daily operations to enhance efficiency and streamline service delivery.
  • Process payroll weekly and follow labor laws when building team schedules.
  • Developed strategic initiatives to improve customer satisfaction and loyalty.
  • Managed inventory levels, ensuring optimal stock availability and waste reduction.
  • Implemented training programs for staff, enhancing team performance and operational consistency.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Assistant Manager

Starbucks
Manhattan, NY
02.2018 - 01.2021
  • Mentored and trained staff, fostering a collaborative team environment.
  • Resolved customer concerns promptly, improving satisfaction ratings and loyalty metrics.
  • Oversaw compliance with health and safety standards, ensuring a safe working environment for all employees.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

Dean and Deluca
Manhattan, NY
06.2016 - 03.2018
  • Collaborated with management on promotional activities, boosting sales during peak seasons through strategic marketing initiatives.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Streamlined workflow for barista team members by implementing effective task delegation.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

High School Diploma -

Edward A. Reynolds
Manhattan, NY

Certification

  • Food safety certified 2019
  • Animal care handling Certified 2024
  • Bartending Licensed 2013

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Karian Hernandez