An adaptable and multi-skilled professional with a proven track record, enhancing store sales and customer loyalty through exceptional service and inquiring listening . Skilled in POS system operation and fostering teamwork, Consistently exceeding sales targets by leveraging my strong communication and interpersonal skills. Achieved a notable increase in customer satisfaction throughout the years, underscoring my commitment to continuous improvement and goal-driven results. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Those skills have allowed for seamless multi-tasking with accuracy. Very open to new challenges and excited to learn new skills and information that can improve my performance in life.
Overview
16
16
years of professional experience
Work History
Lead Key Holder
Dollar General
Philadelphia, NY
08.2024 - Current
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.
Increased employee retention through ongoing coaching, feedback, and recognition of individual achievements.
Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices 5-6 days a week.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff 40 hours a week.
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Engaged in friendly conversation with customer to better uncover individual needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Prioritized helping customers over completing other routine tasks in store.
Performed cash, card, and check transactions to complete customer purchases.
Provided exceptional services and pleasant shopping experiences to retail customers.
Managed efficient cash register operations.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Streamlined opening and closing procedures as integral member of store staff.
Managed store personnel by delegating tasks and supervising daily operations.
Trained and supervised new employees to apply best practices in customer service and store operations.
Personal Care Assistant
Resource Center for Independent Living
Rome, NY
09.2023 - 08.2024
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Built strong relationships with clients to deliver emotional support and companionship.
Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Adapted quickly to new client situations, building rapport through active listening skills and empathy.
Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Transported individuals to events and activities, medical appointments, and shopping trips.
Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
Remained alert to problems or health issues of clients and competently responded.
Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
Planned activities to encourage movement, stretching, and strength building.
Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
Title Clerk
Timebuyer
Watertown, NY
11.2019 - 07.2020
Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms 40 hours a week.
Communicated with customers to resolve common title issues.
Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles and registrations.
Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
Calculated and remitted NYS sales tax, service, and other charges.
Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
Contacted NYS department of motor vehicles to determine status of pending titles.
Maintained compliance with NYS regulations by staying up to date on changes in laws pertaining to titles and registrations.
Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
Created a centralized filing system that allowed easy access to pertinent information about each client's vehicle title status or history.
Collected taxes and fees, submitted payments and issued receipts 40 hours a week.
Tracked pending titles using spreadsheet software and went to the department of motor vehicles to pick up registrations and license plates.
Developed strong relationships with external partners such as banks, insurance companies, and govt agencies to facilitate seamless transactions.
Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients ability to secure clear vehicle titles promptly.
Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
Served as a liason between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
Enhanced team knowledge, regularly updating colleagues on new title processing software and technologies.
Fostered positive relationships with customers, addressing concerns and guiding them through title transfer process with empathy and expertise.
Production Line Assembly Worker
New York Air Brake
Watertown, NY
10.2018 - 08.2019
Facilitated smooth operations on the production floor by keeping workspaces clean, organized, and free from clutter.
Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
Boxed, labeled, and transported items to support assembly operations.
Ensured high-quality finished products by conducting thorough inspections at various stages of the assembly process.
Improved product output rate with consistent attention to detail while assembling components according to specifications.
Demonstrated strong technical skills when operating machinery or using tools required for specific assembly tasks.
Completed durable assemblies and subassemblies with hand and power tools.
Contributed to team success by cross-training in multiple roles, providing flexibility and adaptability in the workplace.
Adhered to company policies, procedures, and manufacturing guidelines consistently throughout all work activities.
Exceeded daily production goals regularly by maintaining focus, discipline, and an unwavering commitment to excellence.
Collaborated with team members to assemble products accurately, quickly, and safely within set deadlines.
Accelerated completion of urgent orders through effective prioritization strategies based on delivery timescales.
Provided assistance to new hires during their training period for faster integration into the production line workflow.
Reduced waste in the production line by optimizing material usage and minimizing defects through quality checks.
Assisted in continuous improvement initiatives by providing feedback on production processes and suggesting improvements.
Performed visual and functional inspection of components to determine quality and identify defects.
Assembled components with minimal supervision, exceeding expected project milestones.
Troubleshot assembly line to repair malfunctions and avoid disruptions.
Documented production data and output to enable tracking history and maintain accurate records.
Continuously checked products for quality assurance according to strict guidelines.
Collaborated with engineering teams to improve production efficiency.
Facilitated collaboration between production and other departments.
Title Clerk
Drive America
Watertown, NY
07.2014 - 05.2017
Communicated with customers to resolve common title issues.
Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
Calculated and remitted state sales tax, service, and other charges.
Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
Contacted State Motor Vehicle Department to determine status of pending titles.
Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Streamlined title processing by efficiently managing documentation and maintaining accurate records.
Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
Kept up-to-date with state and federal regulations to prevent errors and fraud.
Collaborated with various departments to ensure smooth workflow for title processing and delivery.
Collected taxes and fees, submitted payments and issued receipts.
Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
Enhanced team knowledge, regularly updating colleagues on new title processing software and technologies.
Fostered positive relationships with customers, addressing concerns and guiding them through title transfer process with empathy and expertise.
Accelerated processing times for titles, establishing productive relationships with DMV offices and other external agencies.
Strengthened team collaboration, sharing insights and strategies with peers to collectively overcome challenges.
Facilitated smoother transactions, coordinating with sales departments to ensure all necessary documents were collected and processed in timely manner.
Enhanced accuracy of document processing by meticulously reviewing and verifying titles and registrations for errors.
Minimized risk of fraud, conducting in-depth verification of signatures and identification on title documents.
Improved record-keeping accuracy, meticulously organizing physical and digital files for easy retrieval.
Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
Ensured legal compliance, diligently reviewing all submitted documents for adherence to state laws and regulations.
Secured company compliance, conducting thorough audits of title and registration documentation.
Analyzed title documents to identify potential issues and resolve any discrepancies.
Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
Assostant Manager
Tim Hortons
Watertown, NY
09.2013 - 06.2014
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Generated repeat business through exceptional customer service.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Nurse Assistant
Samaritan Hospital
Watertown, NY
05.2011 - 10.2013
Nursing assistant on PCU unit.
Ensuring care of patients coming out of ICU.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
Assisted patients with activities of daily living, promoting independence and dignity.
Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
Recognized potential emergencies quickly, implementing appropriate interventions under the guidance of supervising nurses or physicians while awaiting further assistance from emergency response services if needed.
Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
Participated in ongoing professional development opportunities to enhance knowledge and skills in nursing assistance practices.
Contributed to infection control efforts through strict adherence to hygiene protocols and diligent cleaning practices.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
Promoted a culture of safety within the healthcare facility by promptly reporting any concerns or hazards observed during daily duties.
Educated patients on proper post-discharge care instructions, promoting long-term health outcomes.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Documented patient information and care activities in electronic health record.
Transported patients between rooms and appointments or testing locations.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Followed directions of licensed nurses to administer medications and treatments.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Prevented cross-contamination by cleaning and sterilizing equipment.
Delivered high-quality care to PCU patients in hospital facility.
Upheld infection control and prevention policies across different patient-facing areas.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Certified Nursing Assistant
Country Manor Nursing Home
Carthage, NY
04.2009 - 05.2011
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Built rapport with patients and families, providing emotional support during difficult times.
Assisted nurses with wound care procedures ensuring proper healing processes took place.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
Advocated for patient rights and needs, ensuring respectful and ethical care.
Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
Supported patients with personal care tasks to preserve dignity and promote independence.
Helped patients complete range of motion exercises to prevent loss of function during care.
Prevented cross-contamination by cleaning and sterilizing equipment.
Facilitated personal hygiene management, feeding and ambulation.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Transported patients between rooms and appointments or testing locations.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.