Virginia Acosta
Rialto,CA
Summary
I love working with people in a retail environment. I feel Customer service and satisfaction should be #1 in any business. Establishing relationships with customers in a must. How they feel about your store is key to a happy customer. I feel I am a professional retail worker with experience in customer service and sales. Skilled in inventory management, cash handling, and merchandising. Known for teamwork, adaptability, and achieving store goals. Dependable and ready to contribute effectively to dynamic retail environment.
Overview
2026
2026
years of professional experience
Work History
Lead Key Holder
GOING GOING GONE
09.2023 - Current
- This store is a temporary location that was supposed to last about 3 months or so. I have now been with the company for 2.5 years.
- My job responsibilities include weekly price changing and promotional signage.
- Cash office and daily balancing, weekly audits, Holiday graphics and visuals.
- Supervise daily store operations, ensuring compliance with company policies and procedures.
- Train and mentor new staff on customer service standards and sales techniques.
- Conduct regular stock audits to minimize discrepancies.
- Implement visual merchandising strategies to enhance product displays and drive sales.
- Resolve customer inquiries and complaints effectively, maintaining high satisfaction rates.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhance store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Maintain a clean, organized store environment by assisting our team in regular cleaning duties.
- Contribute to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Comply with visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
- Assist in training new key holders and assosciates, ensuring they were well-versed in company policies and procedures
- Increase employee retention through ongoing coaching, feedback, and recognition of individual achievements.
- Participate in local community events on behalf of the store, strengthening brand visibility within the area market.
- communicate daily with other key holders via text chat nightly focused on reviewing performance metrics, setting goals and addressing any concerns or areas for improvement.
- Streamline store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.
- Clean bathrooms, Breakroom, vacuum entry way, wipe mirrors and fixtures after closing to maintain organized and tidy store.
- Train and supervise new employees to apply best practices in customer service and store operations and merchandising.
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implement daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mark-down clearance items
- Mentored new sales associates to contribute to store's positive culture.
Visual Merchandiser/ Receiving
Neiman Marcus
11.2022 - 2024
- My key responsibilities at Neiman Marcus are to change Mannequins weekly using a company directive, complete displays using a company Planogram.
- Hang all graphics and signage when needed.
- I am the only Visual merchandiser the store has.
- Assist the Stockroom Manager with shipping and processing store merchandise.
- There were only two of us full time Associates. to ship, receive and process store merchandise.
- Designed innovative visual displays to enhance customer engagement and drive sales.
- Collaborated with cross-functional teams to align merchandising strategies with seasonal promotions.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
Stockroom Manager
William Sonoma
09.2016 - 01.2019
- I was hired as a seasonal visual in September 2016 with a brand new Store Manager.
- At the end of the season, I was hired as the Stockroom manager.
- Working closely with Fedex and UPS on all things related to shipping and receiving.
- And visual when needed.
- Developed and implemented efficient stockroom organization processes, enhancing workflow productivity.
- Oversaw stock levels and inventory accuracy to ensure optimal product availability.
- Managed shipping and receiving operations, ensuring timely processing of incoming and outgoing products.
- Conducted regular audits to maintain compliance with safety standards and inventory control policies.
Senior Designer
Closet World
2003 - 2006
- I was a Senior Designer at Closet world where I designed closets, Garages and offices for clients. I worked closely with installers and was present during installation to ensure customer satisfaction.
- Led design projects from concept to completion, ensuring alignment with client specifications and brand standards.
- Analyzed customer feedback to refine designs, enhancing user experience and satisfaction with final products.
- Created engaging presentations showcasing design work for client pitches, winning numerous high-value contracts for the company.
- Created sketches and technical drawings to present design concepts to clients.
Visual Specialist
Kohls
01.2002 - 01.2008
- I was the visual specialist for Kohls and was responsible for setting up the Fontana, Upland, Chino, San Bernadino, and Alhambra location before the stores opened in 2003.
- Ensuring all stores had all visual assets before the stores opened and teaching new visuals how to read planograms and sets.
- Developed and executed visually appealing merchandise displays to enhance customer engagement.
- Collaborated with cross-functional teams to ensure consistent brand presentation across all store areas.
- Trained and mentored new team members on visual merchandising standards and best practices.
- Implemented seasonal display changes in alignment with promotional calendars, enhancing visual impact and relevance.
- Assisted in inventory management, maintaining accurate records of merchandise used in visual displays.
- Designed window displays that captured customer attention, resulting in higher foot traffic.
- Developed seasonal display themes that resonated with customers, boosting brand awareness and loyalty.
- Maintained equipment in good working order for school-wide use.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
Education
B.S. - Business Management
University of Phoenix
CA01.2010
Emergency Teaching Credential - Special Education
Los Angeles County Office of Education
Los AngelesB.S. - Marketing
University of Phoenix
CA01.2010
Minor - Visual Merchandising
University of Phoenix
CA01.2010
Skills
- Excellent customer service and communication skills
- Staff training and development
- Cash handling Bank Deposit accuracy
- Sales leadership
- Promotions and marketing
- Team building
- Store recovery processes
- Reliability
- Excellent communication
- Organizational skills
- Superior work ethic
- Inventory and stocking
- Staff coaching and training
- Flexible work schedule
- Self motivation
Timeline
Lead Key Holder
GOING GOING GONE
09.2023 - Current
Visual Merchandiser/ Receiving
Neiman Marcus
11.2022 - 2024
Stockroom Manager
William Sonoma
09.2016 - 01.2019
Visual Specialist
Kohls
01.2002 - 01.2008
Emergency Teaching Credential - Special Education
Los Angeles County Office of Education
B.S. - Marketing
University of Phoenix
Minor - Visual Merchandising
University of Phoenix
Senior Designer
Closet World
2003 - 2006
B.S. - Business Management
University of Phoenix