KARIBTZA RODRIGUEZ CAPELES
Orlando
Summary
Accomplished leader skilled in managing operations, budgets, and staff. Proven success in fostering positive work environments and driving business growth. Strategic in sales planning, brand development, and client relations. Analytical with expertise in culinary operations, emphasizing safety and hygiene. Known for precision in cooking and delivering exceptional service. Excels in team collaboration and relationship-building with both staff and upper management.
Results-driven Selling Manager recognized for high productivity and efficient task completion. Skilled in strategic sales planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving, ensuring seamless operations and success in competitive markets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Selling Manager
American Eagle Outfitters, Inc
Orlando
03.2024 - Current
- Led team in achieving sales goals through effective training and support.
- Developed strategies to enhance customer engagement and satisfaction.
- Managed inventory levels to ensure product availability for customers.
- Organized and coordinated training sessions for new employees.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
GENERAL MANAGER
HMSHost
Orlando
02.2023 - 03.2024
- I oversee all daily operations, excelling in budgeting, staffing, and customer service.
- My role involves fostering a positive work environment, tracking monthly sales, and conducting employee evaluations to enhance performance.
SALES MANAGER
American Eagle Outfitters, Inc
Orlando
11.2021 - 03.2023
- I managed daily operations, developed strategic sales plans, and maintained key client relationships for brand growth and market expansion.
- I also played a crucial role in training and mentoring junior sales personnel, contributing to company growth and brand development.
Key Holder/Cashier Team Lead
PVH Retail Stores
Orlando
01.2011 - 05.2014
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Increased store sales by cross-selling complementary items.
- Analyzed data from POS reports to identify trends or potential problems in the store's financial performance.
- Verified that all transactions were entered correctly into the point of sale system.
Education
High School Diploma -
Amalia Marin
San Juan, PRBBA - COMMUNICATIONS
Sagrado Corazon University
San Juan, PRSkills
- Sales strategy
- Inventory management
- Team training
- Performance evaluation
- Customer relationship management
- Customer engagement
- Budget management
- Team building
- Problem solving
- Effective communication
- Innovative thinking
- Conflict resolution
- Adaptability
Certification
- SERVSAFE FOOD PROTECTION MANAGER, 03/07/28
- SERVESAFE ALCOHOL, 03/07/26
Hobbies and Interests
Outside of my professional pursuits, I enjoy staying social and engaging in various activities. Being a music enthusiast, I often attend concerts and explore diverse genres. Additionally, I find joy in supporting my daughter at her sports events, fostering a healthy and active lifestyle. These hobbies contribute to my well-rounded personality and enhance my ability to connect with others both personally and professionally.
Timeline
Selling Manager
American Eagle Outfitters, Inc
03.2024 - Current
GENERAL MANAGER
HMSHost
02.2023 - 03.2024
SALES MANAGER
American Eagle Outfitters, Inc
11.2021 - 03.2023
Key Holder/Cashier Team Lead
PVH Retail Stores
01.2011 - 05.2014
High School Diploma -
Amalia Marin
BBA - COMMUNICATIONS
Sagrado Corazon University