Summary
Overview
Work History
Education
Skills
Timeline
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Karie Ricketts

Orange,NJ

Summary

Organized and dependable Customer-oriented Service Agent with over 25 years of experience in Customer Service . Hardworking with excellent telephone sales and collection skills. Projects service mentality with a warm and caring attitude while maintaining efficiency to reach positive outcomes.

Overview

27
27
years of professional experience

Work History

Airline Customer Service Agent

United Airlines
03.2022 - Current
  • Learning and mastering required technical aspects in order to successfully execute all required duties, and delivering onboard announcements to provide important flight information.
  • Providing high level of customer service to each person, while crafting memorable experiences and building customer loyalty by engaging customer and using active listening and effective interpersonal skills.
  • Navigating challenges using critical thinking and maintaining composure to break down problems, evaluate solutions and make decisions.
  • Working individually and collaboratively in a team setting, providing on time departures, increasing the company's NPS score.

Senior Account Executive

DISH
02.2019 - 03.2022
  • Professionally and courteously managed constant flow of customer calls, minimum of 30 with minimal wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased revenue, exceeding weekly goal of $10000 by communicating payment changes and product updates to customers.

Certified Clinical Medical Assistant Intern

Columbus Hospital
07.2018 - 02.2019
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Scheduled appointments and tests to coordinate patient care.
  • Performed medical chart reviews to confirm accuracy and completeness.

Collections Agent

Verizon
09.1996 - 09.2007
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Reached out to approximately 3 to 35 account holders daily.
  • Collected funds from delinquent customers, recovering lost revenue of approximately $100000 monthly.
  • Identified, monitored and resolved potential problematic customer issues.
  • Achieved performance goals on consistent basis.

Education

Bachelor of Arts - Business Management

University of Phoenix
Phoenix, AZ
06.2024

Skills

  • Team Collaboration
  • Active Listening
  • Customer Relations
  • Time Management
  • Exceptional Communication
  • Problem Solving
  • Attention to Detail

Timeline

Airline Customer Service Agent

United Airlines
03.2022 - Current

Senior Account Executive

DISH
02.2019 - 03.2022

Certified Clinical Medical Assistant Intern

Columbus Hospital
07.2018 - 02.2019

Collections Agent

Verizon
09.1996 - 09.2007

Bachelor of Arts - Business Management

University of Phoenix

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Karie Ricketts