Karie Griffin Slough

• Processed patient registrations efficiently, ensuring accurate data entry and compliance with health regulations.
• Managed scheduling of appointments, optimizing clinic workflow and enhancing patient experience.
• Assisted patients in completing necessary paperwork, providing guidance on insurance and billing inquiries.
• Coordinated with healthcare staff to relay important patient information and streamline communication processes.
• Scanning in documents

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume calls efficiently while maintaining quality service standards.
• Utilized CRM software to track customer interactions and ensure timely follow-ups.
• Managed approximately 80 calls a day.
• Update insured policies
• File claims for insureds
• Transferring calls

• Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
• Conducted follow-up communications to ensure resolution of issues, reinforcing customer trust and loyalty.
• View eligibility with customer insurances
• Research claims for patients
• Documentation
• Managed approximately 85 calls a day

Business Owner

Bookkeeping

Accounting

Customer Service