KARIEM LAPORTE
Bronx,NY
Summary
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority to grow with your company.
Overview
28
28
years of professional experience
Work History
Clerk
US Department of Veterans Affairs
The Bronx, NY
07.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
Postal Service Clerk
United States Postal Service, USPS
West Palm Beach
11.2019 - 08.2024
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Identified areas of operational inefficiency, suggesting actionable improvements that led to enhanced productivity among staff members.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously in a fast-paced environment without sacrificing precision or professionalism.
- Contributed to increased customer retention rates through personalized interactions showcasing commitment to quality service.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
- Maintained accurate records of all incoming and outgoing mail, ensuring proper tracking and routing.
- Processed bulk mailings for businesses, fostering strong professional partnerships within the community.
- Improved workplace organization by implementing effective storage solutions for mailroom materials and equipment.
- Assisted in training new team members to uphold high standards of service and efficiency within the postal office.
- Provided exceptional support during holiday seasons, adapting quickly to increased workloads without compromising performance.
- Handled fragile or hazardous items carefully, adhering to established safety protocols.
- Drive between postal properties from postal plant to local post offices within service area which included Miami.
- Carry pocket pager device while on duty to communicate with supervisors and carry photo identification card to provide positive employee identification at all times.
- Perform work in accordance with written and oral instructions that specify the priority and frequency of daily duties at each location.
- Required to wear minimum Level D-type protective clothing (as prescribed by OSHA regulations) which includes, but is not limited to, safety shoes and full-length pants.
Independent Contractor
EZ Stat Delivery Services
West Palm Beach, Fl
04.2013 - 04.2018
- Established relationships with all stakeholders, including management and community members through active listening, positive engagement
- Accurately entered data into batch ticketing system
- Demonstrated exceptional interpersonal and communication skills, which improved team collaboration, customer relationships and increasing route saturation throughout Palm Beach, Martin and ST Lucie Counties
- Ranked in top [5]% for customer satisfaction among [100] competing independent Contractors
- Provided excellent and professional service to ensure guest satisfaction
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers retumed at later date
- Nurtured relationships with customers using empathy, which resulted in lucrative business opportunities
- Completed owner paperwork and obtained all necessary information required for billing vendors.
Operational Supervisor for Quality Assurance
Department Of Commerce
01.2009 - 09.2010
- Successfully supervised the completion of 80,000 direct internal investigations of compliance issues; concerning the collection of statistical data for the 2010 Decennial Census
- Managed a staff of over 150 enumerators and 10 office clerks
- Verified an average of 400 investigative cases each day, delivering telephone assistance and dispatching enumerators to conduct in home investigations
- Assessed statistical reports and surveys for compliance, operational risks and developed risk management strategies
- Maintained and updated crucial and confidential information including phone numbers and addresses
- Conducted multiple dispatch assignments across the New York region
- Certified in CPR to provide First Point of Contact emergency assistance to callers
- Handled emergency phone calls and obtained pertinent information in a calm and composed manner
- Oversaw scheduling for the day-to-day activities of 150 Enumerators and office staff employees
- Synthesized project findings into actionable recommendations with demonstrable effects on case investigations.
Hospital Corpsman
United States Navy
11.1996 - 09.1998
- Common duties of a Hospital Corpsman are administering immunization, providing emergency medical treatment, training soldiers, transporting the sick and injured, maintaining medical equipment, and conducting preliminary physical examinations
- Completed clinical procedures and gathered patient data for interpretation by physician
- Batch-scanned and indexed patient charts
- Sterilized medical instruments as needed
- Scheduled appointments for patients via phone and in person
- Identified operational improvements to drive efficiency and quality of care
- Prepared prescription refill requests on behalf of the physician
- Improved patient care and daily task efficiency resulting in smoother operations
- Followed all principles of asepsis and infection control
- Recorded patient histories and filed supporting clinical data and diagnosis
- Reviewed treatment sheets for completeness and accuracy
- Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses
- Extensive knowledge of CPR and Triage Strategies.
Education
Bachelor of Arts - Economics
Fordham University
Rose Hill, NY01.2006
Skills
- Microsoft Office
- Meticulous attention detail
- Ability to work in High Pressure Environment
- Strong problem solver
- Dedicated team player
- Strong interpersonal skills
- Schedule management
- Self-starter
- Client-focused
- Excellent listening skills
- Excellent communication skills
- File/records maintenance
- Knowledge of city geography
- Quick learner
- Knowledge of CPR and First Aide Techniques
Additional Information
GPA: 3.0
Timeline
Clerk
US Department of Veterans Affairs
07.2024 - Current
Postal Service Clerk
United States Postal Service, USPS
11.2019 - 08.2024
Independent Contractor
EZ Stat Delivery Services
04.2013 - 04.2018
Operational Supervisor for Quality Assurance
Department Of Commerce
01.2009 - 09.2010
Hospital Corpsman
United States Navy
11.1996 - 09.1998
Bachelor of Arts - Economics
Fordham University