Karilyn Smith

• Strengthen relationships with customers at both corporate and site levels. Make sure they know I am their Account Manager and I’m here to help. Ensure they get the help they need and want to share my information with other sites and keep information for their future use. If I don’t have the answer, connect them with appropriate team members and local support to get them the help they need in timely manner.
• Travel to customer sites to strengthen relationships when needed and/or possible. Last year I went to 127 customer sites throughout the US. Also, served as main point of contact in planning for two tradeshows and worked our booth from setup to tear down.
• Maintain company memberships and participate in events with two organizations:

-GEAPS (Grain Elevator and Processing Society), I have held each of the positions on the local chapter board for the past 5 years.

-IAOM (International Association of Operative Millers) I volunteer at local events and am the main point of contact for Donaldson at our annual tradeshow.

• Responsible for maintaining 100% of personal outgoing call goal to current customers to ensure they are receiving constant support needed.
• Field incoming calls from current customers within territories assigned and assist them with their questions and requests.
• Assist four sales representatives with needs of their territories to ensure success of their sales and call goals as well as assume their role when they are out of office.
• Educate, recommend, and assist our customers with their dust collection equipment, filters, and parts to ensure they are getting exactly what they need.
• Manage time and adjust schedule as needed to ensure daily tasks keep me in line with daily, weekly, quarterly, and annual goals.

• Responsible for maintaining levels of inventory and supplies for current business week including holidays and special events.
• Contacting appropriate parties to place orders for product and supplies needed.
• Keeping products updated according to corporate mandates and standards.
• Maintaining necessary staffing levels while maintaining labor and sales goals.
• Assisting in everyday workload in every department including but not limited to entering invoices, receiving deliveries, ordering products and supplies, cash flow, scheduling, interviewing, and hiring/orientations.
• Ensure guest satisfaction each and every day.