Karim Suarez

-Identifying and assisting guests needs to achieve satisfaction.
- Managing incoming calls, live chat, emails and messaging (in English and Spanish) in a fast-paced environment.
-Building sustainable relationships of trust through open and interactive communication, with guests and accommodation properties
-Follow communication procedures, guidelines and policies of the company.
- Handling complaints, and regular requests, such as modifications and cancellations, for hotel reservations (to guests and partners).
-Working with customer service team lead and managers to ensure proper customer service is being delivered.
- Supporting and providing constant communication to other areas, such as partner services and seniors/managers.
- Meeting quarterly KPIs.

• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Increased sales and customer satisfaction through personalized servicing.
• Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Informed customers of current store promotions to encourage additional sales purchases.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.

• Sorted, received, and distributed mail correspondence between departments and personnel.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Organized, maintained and updated information in computer databases.
• Maintained confidentiality of information regarding clients and company.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Compiled information from files and research to satisfy information requests.
• Collected payments, processed transactions and updated relevant records.
• Corresponded with clients through email, telephone, or postal mail.

• Used customer insights to develop innovative sales strategies to increase sales.
• Managed customer from initial contact to closing with attention to detail to build loyalty.
• Trained and mentored new sales representatives.
• Design and set up displays of the merchandise to attract customers and promote sales.
  

• Monitored shift changes to uphold successful operations strategies and maximize business success.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Planning schedules and delegating assignments to meet coverage and service demands.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Mentored team members to enhance professional development and accountability in workplace.

• Monitored shift changes to uphold successful operations strategies and maximize business success.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.