Karimah Cooley
Orlando,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
AP BUCK INC.
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
SENIOR DOCUMENT CLERK
NJM INSURANCE GROUP
10.2008 - 05.2021
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Identified areas of weakness and recommended or implemented process improvements.
- Converted documents from one application to another.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
Education
Associate of Science - BUSINESS
MERCER COUNTY COMMUNITY COLLEGE
WEST WINDSOR, NJSkills
Customer Service
Data Entry
Computer Skills
Office Administration
Time Management
Microsoft Outlook
Strong Problem Solver
Documentation and Recordkeeping
Microsoft Office Suite
Excel spreadsheets
Certification
- CompTIA Certification
Timeline
Administrative Assistant
AP BUCK INC.
04.2022 - Current
SENIOR DOCUMENT CLERK
NJM INSURANCE GROUP
10.2008 - 05.2021
Associate of Science - BUSINESS
MERCER COUNTY COMMUNITY COLLEGE
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