Karin Eggink
Jackson,MN
Overview
23
23
years of professional experience
1
1
Certification
Work History
Client Services Specialist
First Main Street Insurance
Jackson, Minnesota
10.2023 - Current
- Assisted clients with inquiries and provided product information.
- Managed client accounts and updated customer records accurately.
- Resolved client issues through effective communication and problem-solving skills.
- Provided customer service support to clients in a timely and efficient manner.
- Maintained customer records in the database system.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Performed administrative tasks such as filing documents and responding to emails.
Customer Service Representative
United Priaire Insurance
Jackson, mn
09.2020 - 10.2023
- Assisted customers with policy inquiries and claims processing.
- Maintained accurate customer records in the insurance database system.
- Educated clients about coverage options and policy details clearly.
- Handled high-volume calls while ensuring quality service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Provided exceptional customer service to ensure customer satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
Assistant Manager
Santee Crossing Restaurant
Jackson, mn
06.2002 - 09.2020
- Assisted in managing daily restaurant operations and staff scheduling.
- Monitored inventory levels and placed orders to maintain stock availability.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Resolved customer complaints effectively to enhance guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Associate of Arts - General Studies
Minnesota West Techinal College
Worthington, MN06-1994
Skills
- Client relationship management
- Data entry accuracy
- Problem resolution
- Product knowledge
- Administrative support
- Customer retention strategies
Certification
- Property/ Casualty Insurance license
Timeline
Client Services Specialist
First Main Street Insurance
10.2023 - Current
Customer Service Representative
United Priaire Insurance
09.2020 - 10.2023
Assistant Manager
Santee Crossing Restaurant
06.2002 - 09.2020
Associate of Arts - General Studies
Minnesota West Techinal College