Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karin Eggink

Jackson,MN

Overview

23
23
years of professional experience
1
1
Certification

Work History

Client Services Specialist

First Main Street Insurance
Jackson, Minnesota
10.2023 - Current
  • Assisted clients with inquiries and provided product information.
  • Managed client accounts and updated customer records accurately.
  • Resolved client issues through effective communication and problem-solving skills.
  • Provided customer service support to clients in a timely and efficient manner.
  • Maintained customer records in the database system.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
  • Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
  • Performed administrative tasks such as filing documents and responding to emails.

Customer Service Representative

United Priaire Insurance
Jackson, mn
09.2020 - 10.2023

  • Assisted customers with policy inquiries and claims processing.
  • Maintained accurate customer records in the insurance database system.
  • Educated clients about coverage options and policy details clearly.
  • Handled high-volume calls while ensuring quality service delivery.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.

Assistant Manager

Santee Crossing Restaurant
Jackson, mn
06.2002 - 09.2020
  • Assisted in managing daily restaurant operations and staff scheduling.
  • Monitored inventory levels and placed orders to maintain stock availability.
  • Ensured compliance with health and safety regulations throughout the restaurant.
  • Resolved customer complaints effectively to enhance guest satisfaction.
  • Collaborated with kitchen staff to streamline food preparation processes.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

Associate of Arts - General Studies

Minnesota West Techinal College
Worthington, MN
06-1994

Skills

  • Client relationship management
  • Data entry accuracy
  • Problem resolution
  • Product knowledge
  • Administrative support
  • Customer retention strategies

Certification

  • Property/ Casualty Insurance license

Timeline

Client Services Specialist

First Main Street Insurance
10.2023 - Current

Customer Service Representative

United Priaire Insurance
09.2020 - 10.2023

Assistant Manager

Santee Crossing Restaurant
06.2002 - 09.2020

Associate of Arts - General Studies

Minnesota West Techinal College

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Karin Eggink