- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Outdoor Recreation
- Cooking
- Iyengar Yoga
- Participating in fundraising events to support local charities, schools, or community projects
Karin Hassenger
Client Service Specialist
Jonesboro,GA
Summary
Results-driven professional with a strong background in customer service and operations. Proven ability to enhance client satisfaction and manage sales packages and event logistics effectively.
Overview
9
9
years of professional experience
Work History
Group Sales Specialist
Blue Gate Hospitality Group
05.2026 - 09.2026
- Coordinated with marketing teams to align promotional strategies with sales objectives.
- Maintained accurate records of client interactions and sales activities using CRM software.
- Supported event planning efforts by collaborating with various departments to ensure seamless execution.
- Fostered strong relationships with clients, enhancing overall satisfaction and loyalty toward services offered.
- Led weekly and monthly sales, averaging 1000+ tickets/week.
Audience Services Specialist
Tibbits Opera House
04.2025 - 10.2025
- Assisted in customer service operations, addressing patron inquiries and ensuring satisfaction.
- Handled ticket sales transactions accurately using point-of-sale systems.
- Handled ticket sales transactions accurately using point-of-sale systems and Salesforce CRM.
- Coordinated with suppliers to secure cost-effective inventory contracts while maintaining high-quality standards for all products/services provided.
Theatre Operations Supervisor
Santa Monica-Malibu Unified School District
08.2017 - 11.2019
- Supervised daily operations to ensure efficient workflow and adherence to district policies and state regulations.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Trained new employees on operational procedures and safety protocols, fostering a compliant work environment.
Education
M.F.A. - Film And Television Producing
Chapman University
Orange, CAB.F.A. - Theatre - Performance
Valdosta State University
Valdosta, GASkills
CRM software
Point-of-sale system
Customer service excellence
Event coordination
Workflow management
Multitasking and organization
Attention to detail
Excellent communication
Computer skills
Team collaboration
Problem-solving
Strong negotiation skills
Accomplishments
Led sales team in weekly and monthly ticket sales.
Planned and executed annual volunteer recognition banquet.
Achieved $750,000 in event permit sales through effective client management.
Supervised 4 direct reports and teams of up to 40 union employees.
Project managed $500,000 technology upgrade installation across 8 campuses.
Visited all 50 states and 9 foreign countries in Europe, Asia and North America.
Interests
Timeline
Group Sales Specialist
Blue Gate Hospitality Group
05.2026 - 09.2026
Audience Services Specialist
Tibbits Opera House
04.2025 - 10.2025
Theatre Operations Supervisor
Santa Monica-Malibu Unified School District
08.2017 - 11.2019
M.F.A. - Film And Television Producing
Chapman University
B.F.A. - Theatre - Performance
Valdosta State University