Karin Hawkins
Camarillo,CA
Summary
Proactive Personal Care Assistant and Medical Assistant Intern with robust experience in client care, patient support, and medical billing. Skilled in maintaining patient wellness, performing diagnostic tests, and resolving customer complaints efficiently. Bringing strong problem-solving abilities and a compassionate approach to enhance client comfort and satisfaction. Reliable [Job Title] enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
26
26
years of professional experience
Work History
Personal Care Assistant
Berenice Davis
Oxnard, CA
01.2014 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Customer Service/Communications
- Medical Billing
Medical Assistant Intern
Procare Hospice
Oxnard, CA
08.2012 - Current
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Collected histories, vitals, and current complaints via patient interviews.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
Customer Service Representative/Billing Clerk
USF Bestway
Oxnard, CA
02.1999 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Medical Assistant - Medical Assisting
Charter College
Oxnard08.2012
Some Community College - General Studies
Ventura College
Ventura, CA06.1995
High School Diploma -
Buena High School
Ventura, CA06.1985
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Emotional Support
- Compassionate Caregiving
Timeline
Personal Care Assistant
Berenice Davis
01.2014 - Current
Medical Assistant Intern
Procare Hospice
08.2012 - Current
Customer Service Representative/Billing Clerk
USF Bestway
02.1999 - Current
Medical Assistant - Medical Assisting
Charter College
Some Community College - General Studies
Ventura College
High School Diploma -
Buena High School