Karin Melville
San Francisco,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Assistant Manager (Temporary)
Macy’s
11.2023 - 01.2024
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Onsite Specialist
ZeroCater
02.2022 - 06.2022
- Ensured compliance with security policies and procedures at all times.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained cleanliness and organization in the kitchen and event areas during and after events.
- Ensured prompt meal time set up for corporate catering.
Medical Administrative Assistant
UCSF (University of California San Francisco)
San Francisco, California
01.2018 - 04.2019
- Directed patient flow during practice hours, minimizing wait times.
- Updated patient accounts and information daily.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Assisted with referrals and prepared medical records for patients.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
Barista
Acrobat Outsourcing
08.2015 - 01.2016
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Prepared and served hot or cold beverages.
- Described menu items to customers and suggested products based on stated preferences.
- Ordered and received supplies to restock beverage items.
- Adhered to health department regulations concerning sanitation standards.
- Stocked customer service stations with paper products or beverage preparation items.
- Supported highest standards of conduct and service to support company reputation.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Barista
Starbucks
New York, NY
05.2011 - 05.2012
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Adhered to health department regulations concerning sanitation standards.
- Operated cash registers to process customer payments.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Trained new baristas on cashier pos system, drink orders, brewing, and sanitation methods.
Education
Associate of Arts -
City College of San Francisco
San Francisco, CA05-2006
Some College (No Degree) -
San Francisco State University
San Francisco, CASkills
- Time management
- Friendly, positive attitude
- Microsoft word
- Various POS systems
- Epic
- Computer skills
- Dependable and responsible
- Customer service
- Quality assurance
- Flexible and adaptable
- Leadership
- Decision-making
- Analytical
Timeline
Assistant Manager (Temporary)
Macy’s
11.2023 - 01.2024
Onsite Specialist
ZeroCater
02.2022 - 06.2022
Medical Administrative Assistant
UCSF (University of California San Francisco)
01.2018 - 04.2019
Barista
Acrobat Outsourcing
08.2015 - 01.2016
Barista
Starbucks
05.2011 - 05.2012
Associate of Arts -
City College of San Francisco
Some College (No Degree) -
San Francisco State University