Call Center Representative
Checksforless
10 2018 - 03 2019
- Phone operator.
- Recieved, placed and confirmed orders.
- Processed and confirmed finacial institution information, in order to process and have checks made for clients.
Karin Nickerson
Poland ,Maine
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized File Clerk with extensive experience providing skilled operations support. Dedicated to keeping files current and ready for team member utilization. Great attention to detail and multitasking abilities.
Work History
Customer Service Associate
Novitex Solutions
03 2014 - 10 2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Delivered prompt service to prioritize customer needs.
- Phone operator, researching and certifying policies.
- Uploading policies in various computer programs.
- Unit coding. processing workers comp claims and coding them correctly into the system.
- Distributed various types of policies and audits to customers.
File Clerk
Mountain Limited - Temporary position
07 2013 - 03 2014
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
- Streamlined filing system efficiency by reorganizing physical and digital documents.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Supported legal teams by promptly providing necessary documents for case preparations.
- Reviewed and certified policies and audits for legal cases.
- Examined, categorized, and sorted incoming documents.
- Filed files in numerical and alphabetical order.
- Copied and scanned policies into multiple computer programs.
Environmental Services Housekeeper
St. Mary's Regional Medical Center
09 2010 - 03 2013
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Documented and reported necessary facility and building repairs observed.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Education
High School Diploma - General Studies
Maranacook Community High School
Readfield, Maine06.2002
Skills
- Administrative support
- Technical Support
- Professional telephone demeanor
- Recordkeeping strengths
- General office functions
- Organizational skills
- File/records maintenance
- Time management
- Document scanning
- Multitasking Abilities
- Clerical Support
- Self-Motivated
- Decision-Making
- Good Telephone Etiquette
- Dependable and Responsible
- Attention to Detail
- Excellent Communication
- Chemical handling
- Commercial equipment operations
- Hazardous chemical training
- Quality control guidelines
- HAZMAT knowledge
- Chemical cleaners
- Bloodborne Pathogen training
References
- Stuart Wagner, Maine-ly Cleaning Services. 207-685-7240.
- Patty Findley, Checksforless. 207-572-7685
- Darlene Thibodau, Commmunity Concepts. 207-739-6506 or work cell 207-520-4738.
- Katie Scott, Maine-ly Cleaning Services. 207-215-9115.
Timeline
Call Center Representative
Checksforless
10 2018 - 03 2019
Customer Service Associate
Novitex Solutions
03 2014 - 10 2018
File Clerk
Mountain Limited - Temporary position
07 2013 - 03 2014
Environmental Services Housekeeper
St. Mary's Regional Medical Center
09 2010 - 03 2013
High School Diploma - General Studies
Maranacook Community High School