Karin Patnode
Norman Township
Wellston,MI
15
years of professional experience
Results-driven Administrative Professional experienced in eligibility assessment and enhancing client satisfaction through timely, accurate service delivery. Delivered efficiency by managing court records, coordinating schedules, and facilitating communication within judicial environments. Focused on collaboration and adaptability to achieve impactful results while maintaining confidentiality and attention to detail.
Work History
Norman Township Deputy Clerk
2 Years- Processed and filed legal documents in accordance with township regulations.
- Assisted in managing public records requests efficiently and accurately.
- Provided administrative support to elected officials and department heads.
- Coordinated meeting logistics, including scheduling and preparing agendas.
- Responded to citizen inquiries professionally, ensuring timely resolutions.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
Pathways to Potential Success Coach
2 Years 9 Months- Developed tailored action plans based on individual client needs and circumstances.
- Facilitated client goal-setting sessions to enhance personal development and self-efficacy.
- Provided ongoing support through regular check-ins to monitor progress and adjust strategies.
- Implemented best practices for effective communication and relationship-building with clients.
- Mentored new coaches, fostering a collaborative environment for professional growth.
- Collaborated with fellow Success Coaches to share best practices, resources, and insights for better coaching outcomes.
Public Assistance Eligibility Specialist
7 Years 2 Months- Conducted eligibility assessments to determine client qualifications for various assistance programs.
- Reviewed documentation and verified information to ensure compliance with state regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Collaborated with interdisciplinary teams to streamline application processes and improve service delivery.
- Provided training and mentorship to new staff on eligibility determination protocols and best practices.
- Facilitated client interviews to gather necessary information while maintaining confidentiality standards.
- Developed and implemented process improvements that enhanced accuracy in eligibility evaluations.
- Coordinated outreach initiatives to educate communities about available services and eligibility requirements.
- Evaluated client eligibility for public assistance programs, ensuring compliance with federal and state regulations.
- Conducted in-depth interviews to assess individual needs and determine appropriate program recommendations.
Education
Bachelor of Science - Human Services
Associate of Science - Human Services
Skills
Records management
Filing systems
Legal terminology
Policy enforcement
Report generation
Financial reporting
Customer service
Calendar management
Budget monitoring
File management
Budget monitoring
Administrative tasks
Prioritization
Telephone etiquette
Data input
Data documentation
Affiliations
- National Association of Social Workers
Timeline
Norman Township Deputy Clerk
Norman Township
11.2022 - 11.2024Read More
Pathways to Potential Success Coach
Department of Health & Human Services
09.2016 - 06.2019Read More
Public Assistance Eligibility Specialist
Department of Human Services
07.2009 - 09.2016Read More
Baker College, Jackson
Bachelor of Science from Human Services
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Baker College, Jackson
Associate of Science from Human Services
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