Karin Wellington
Schoolbelles School Uniforms
Harwood Heights,IL
13
years of professional experience
Experienced regional trainer and store manager delivering customer service training, onboarding support, and process improvement across retail operations. Known for strong leadership, clear communication, and coaching teams to improve performance and service quality.
Work History
Regional Trainer
5 Years 6 Months- Trained new store managers to company expectations on uniform product knowledge, fitting standards, POS and customer service expectations as well as shipping and receiving processes and all aspects of store operations.
- Evaluated team performance and provided corrective feedback to strengthen service quality.
- Collaborated with leadership to update training content.
- Provided ongoing support to employees post-training session completion through follow-up communications and resources designed to reinforce learned concepts.
- Streamlined training processes for increased efficiency by collaborating with management to identify areas of improvement.
- Contributed to company growth by supporting the onboarding process for new hires through effective regional training programs.
Inventory Support
5 Years 10 Months- Inventory management tasks including ordering blank items for all retail locations.
- Support retail store staff by identifying and resolving PO issues, providing missing PO paperwork and answering inquiries about VAI issues.
- Partner with store managers and vendors to report and receive credit for all store vendor damages and inform stores of damaged product disposition.
- Support account managers and corporate team by maintaining add@ inbox including processing of all monogram and logo samples and adding new blank and custom items and ensuring accurate details and pricing.
Store Manager
12 Years 6 Months- Directed daily store operations, ensuring exceptional customer service, merchandising, and inventory control.
- Supervised associates, scheduled coverage, and coached staff on POS and sales floor procedures.
- Monitored stock levels, requested replenishment, and maintained organized backroom inventory systems.
- Resolved customer concerns professionally, focusing on service quality and repeat business.
- Executed visual merchandising standards, improving product presentation and seasonal floor resets.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, payroll control, and accurate record-keeping to maintain fiscal responsibility.
Education
No Degree - Journalism
- 3.6 GPA
Skills
Customer service training
Training facilitation
Training assessment
Program implementation
Team collaboration
Problem-solving
Effective time management
Attention to detail
Multitasking
Reliability
Excellent communication
Timeline
Regional Trainer
Schoolbelles School Uniforms
04.2021 - CurrentRead More
Inventory Support
Schoolbelles School Uniforms
12.2020 - CurrentRead More
Store Manager
Schoolbelles School Uniforms
04.2014 - CurrentRead More
Columbia College
No Degree from Journalism
Read More