Karina Aguilar
Fresno,Ca
Summary
Highly motivated enthusiastic professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Medical Billing/Front Office Receptionist
Central Valley Indian Health
12.2009 - Current
- Created, managed, and monitored doctors schedules
- Ensured a safe and secure environment for patients and front office staff
- Resolved potential patient grievance complaints
- Developed an efficient and effective workflow for front office and eligibility staff to coordinate
- Trained new hires in office procedures and insurance processes
- Compiled record balances and daily cash receipts weekly
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Took messages from patients/team members and promptly relayed them to appropriate staff
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members
- Protected patients by observing strict HIPAA guidelines
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
- Performed daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
Medical Receptionist/Medical Assistant
William-Garnica
06.2008 - 06.2009
- Managed and monitored development of doctors/staff schedules
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Applied knowledge of medical terminology and insurance processes to support office administration productivity
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Labeled and completed lab requisitions using ICD and CPT coding.
Education
B.S - Business Management/Human Resources
Capella University
Associate of Science - Medical Office Administration
San Joaquin Valley College
2008
Skills
- ECW Software
- EHR Software
- Organization and Time Management
- Bilingual (Spanish)
- Verbal and Written Communication
Timeline
Medical Billing/Front Office Receptionist
Central Valley Indian Health
12.2009 - Current
Medical Receptionist/Medical Assistant
William-Garnica
06.2008 - 06.2009
B.S - Business Management/Human Resources
Capella University
Associate of Science - Medical Office Administration
San Joaquin Valley College