Karina Aguilar
CSR, Intake Coordinator, Quality Control pipeline
Angleton,TX
Summary
OFFICE MANAGEMENT A highly organized professional with extensive experience in office and customer service management. A detail focused planner with the ability to develop, lead, and implement office and customer service improvement initiatives. These initiatives minimize waste and improve efficiencies, while maintaining quality standards and ensuring superior customer satisfaction.
Overview
25
25
years of professional experience
Work History
Intake Coordinator
America Family Law Center
02.2023 - 09.2023
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Powder Coater/ Quality Control
Kieth Industries
02.2019 - 11.2021
- Produced high-quality finishes on over Number manufactured parts using Type and powder-coating processes.
- Safely operated industrial powder coating ovens to cure products.
- Inspected products closely to verify complete coating was achieved on over Number projects.
- Prepared parts for coating and followed all procedures regarding powder coating application.
- Verified production workflow, quality parts and delivery met required timeframes.
- Checked parts to verify attachment of correct identification.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Held or positioned spray guns to direct spray onto articles.
- Identified issues with paint viscosity and flow before projects were negatively affected.
- Observed safety protocols set by company to avoid hazardous conditions.
Cashier
Diamond Express/Subway
01.2019 - 01.2019
- Customer service, stocker, check expiration dates on merchandise and rotate, mop, sweep, clean, end day reports, count register and save box, enter lotto and lottery count.
Cashier
Exxon
01.2018 - 01.2019
- Customer service, stocker, check expiration dates on merchandise and rotate, mop, sweep, clean, end day reports, count register and save box, enter lotto and lottery count.
MOHAWK INDUSTRIES
01.1999 - 01.2012
- Achieved #1 rank in operational efficiency among 14 regional branches
- Through the application of Lean Six Sigma techniques, processes were analyzed to identify targets for waste elimination and the reduction of process variance
- The regional operation achieved the lowest operational cost (CWT) among 14 locations, in addition to maintaining perfect DOT and OSHA safety records
- Reduced expenses associated with in-house customer service processes, while reducing process cycle times
- Created value stream maps to identify and remove non-value added activities
- Supervised operational budgets with P&L responsibility
- Addressed concerns in weekly staff meetings, assigned individual responsibilities and monitored the P&L on a continuous basis to ensure compliance with target goals
- Developed a comprehensive training program to drive CPI (Continual Performance Improvement)
- Established and used small teams to optimize process performance by implementing incremental change (Kaizen)
- Reduced logistics expenses through territory refinements
- By application of Lean Six Sigma methodology, opportunities were identified through statistical analysis
- Process improvements were then implemented to reduce waste and improve efficiencies
- As a result, achieved synchronized production to match the rate of customer demand while improving utilization of resources
- First year recorded savings of $96,863, with cumulative savings to date of $581,000.
Education
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National Institute of Technology
Houston, TXSkills
- Office Management
- Inventory Control
- Logistics / Transportation
- Processes & Procedures
- Quality Assurance
- Training
- Supply Purchasing
- DOT Compliance
- Order Fulfillment
- Customer Service
- Systems: AS400 / PC
- UPS Logistics / Roadnet
- 10 Key
- Typing
- Bilingual
Languages
Spanish
Professional Working
Timeline
Intake Coordinator
America Family Law Center
02.2023 - 09.2023
Powder Coater/ Quality Control
Kieth Industries
02.2019 - 11.2021
Cashier
Diamond Express/Subway
01.2019 - 01.2019
Cashier
Exxon
01.2018 - 01.2019
MOHAWK INDUSTRIES
01.1999 - 01.2012
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National Institute of Technology
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